Front Desk Captain 前台领班

Job Purpose 职位描述
Front Desk Captain provides warm and natural guest services, handles the set-up of daily reservations and check in and check out of guests and all guest services in accordance with the hotel objectives, performances and quality standards.
前台领班提供热情和亲切的对客服务，处理日常的预订业务。根据酒店的目的和工作标准，为客人办理入住登记和结账手续以及其他所有的工作标准。
Primary Responsibilities 主要职责
* To have complete knowledge of the operational systems at Front Office.
* To have complete knowledge of Hotel & bAccor Program e.g. ALL, Accor plus 2.0 products.
* Builds relationship with guests to delight and gain loyalty.
* Performs check-ins and check-outs efficiently.
* Coordinate with other department on all the rooms assigned.
* 全面掌握前厅部操作系统专业知识。
* 全面掌握酒店及雅高集团会员活动知识。例如雅高心悦界，Accor plus 2.0雅高臻享卡。
* 与客人建立友好关系， 使其获得惊喜，赢得客人忠实感。
* 高效率地办理入住和退房手续。
* 与其他部门沟通协调，以便更好地为客人准备好房间。
Knowledge and Experience 知识和经验
* At least 1 year working experience.
* College degree or above.
* Pro-active working attitude,strong sense of resonsibility.
* Good communication and interpersonal skills.
* Basic written and spoken English skills.
* 至少一年以上工作经验。
* 大专及以上文凭。
* 工作态度认真积极，有较强的责任心。
* 有良好的沟通表达能力。
* 基本的英语书写和口语能力。