Sales Manager 销售经理

Job Purpose 职位描述
The Sales Manager's mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. This position is accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.
销售经理的任务主要是在集团/本地区推广酒店餐饮和客房。其职责是负责已签约的重要个人或团体的定房，以及发展有潜力的客户。
Primary Responsibilities 主要职责
* Assist in drawing up the marketing plan annually with the Director of Sales and Marketing.
* Organizes regular visits in accordance to a predetermined plan.
* Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).
* Determine and recommend prospecting customers by analyzing historical and other statistical information, participation in conducting customer interview and preparing customer call analysis reports.
* Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
* Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
* 协助销售总监制定年度计划。
* 按计划定期组织销售拜访。
* 密切关注涉及竞争的事宜。（位置、常规价格、服务－偶然或经常需要的）
* 通过分析客户资料，参与客户会面和准备客户拜访分析报告，判断和推荐有潜力的客户。
* 明确客户需求，确定客户的需要得到了满足。
* 提供售后服务，确保所有的客户投诉都已被认真受理，并在必要时与有关部门进行研究。
Knowledge and Experience 知识和经验
* At least 1 year related working experences.
* College degree or above.
* Pro-active working attitude,strong sense of resonsibility.
* Good communication and interpersonal skills.
* Basic written and spoken English skills.
* 至少一年以上相关工作经验。
* 大专及以上文凭。
* 工作态度认真积极，有较强的责任心。
* 有良好的沟通表达能力。
* 基本的英语书写和口语能力。