宴会销售高级经理 Senior Sales Manager (Catering)

Job overview 职位概述
The Assistant Director of Event will assist in providing day-to-day
leadership to the Event team in delivering the guest experience from event
planning, to handling customer requirements during meetings, to post-event
follow-up with customers. This role also involves working closely with MICE
Team to develop expertise in understanding sectorial/customer needs and event
details, and the management of the Events team in their daily tasks.
会议销售副总监将协助为会议销售提供日常领导团队交付客人活动策划的经验,处理客户需求会议期间,中心与客户跟进。这个角色还包括与团队销售团队密切合作开发专业知识在理解分类/客户需求和会议销售的细节,和会议销售的管理团队在日常任务。
Duties and Responsibilities 工作职责
FINANCIAL RETURNS 财务回报
·
Develop deep understanding and
knowledge of key sectors targeted by hotel and ensure products and services are
ahead of competition to maximise guest satisfaction
· 发展关键领域的深刻理解和知识的目标酒店和确保产品和服务的竞争,提高客人满意度
·
Provide creative input into
Meetings Product Development to maintain a point of differentiation by
developing innovative product and revenue opportunities
· 为会议提供创意产品开发维护的分化通过开发创新产品和收入机会
·
Prepare Weekly Events Forecast
and guide the team for upselling opportunities
· 准备每周会议销售预测和指导团队的销售机会
·
Ensure the timely follow-up and
pursuit of strategic relationships with customers and stakeholders in order to
drive the highest levels of conversion
· 确保战略关系的及时跟进和追求与客户和利益相关者为了驱动转换的最高水平
·
Ensure timely delivery of
Master Invoice to customers and help with facilitating payment
· 确保交货及时掌握客户和帮助促进付款发票
·
Support the completion of
forecasts, plans, and productivity reports for management
· 支持完成预测,计划,和生产率报告管理
·
Participate in the preparation
of the annual departmental operating budget and financial plans. Monitor budget
and up sell products and services while minimising waste to increase revenue
· 参与准备年度部门经营预算和财务计划。监控预算和销售产品和服务而最小化浪费增加收入
·
Negotiate food and beverage
prices, function space, and hotel services within approved departmental booking
guideline
· 食品和饮料价格谈判、功能空间、批准部门预订和酒店服务指南
PEOPLE员工团队
·
Direct day to day
conference/convention activities, plan and assign work, and establish
performance and development goals for team members
· 直接每天会议/会议活动,计划并分配工作,为团队成员建立性能和发展目标
·
Provide effective leadership to
events teams, including the ability to direct activities according to the
relevant detailed SOPs
· 会议销售提供有效的领导团队,包括能够直接根据相关活动详细的安抚
·
Team up with counterpart MICE
staff to deliver sector/customer specific services when needed
· 团队销售与同行人员在需要的时候提供部门/客户特定的服务
·
Enhance team performance
through effective communication and coordination with other departments. Ensure
appropriate staffing levels based on guest volume. Develop and sustain
effective relationships with clients, maximizing satisfaction and on-sell
opportunities
· 提高团队绩效与其他部门通过有效的沟通和协调。确保适当的人员编制基于客人体积。发展和维持有效的与客户的关系,最大化满意度和上卖出的机会
·
Communicate to his/her superior
any issues encountered and other relevant information
· 和他/她的上级交流遇到任何问题和其他相关信息组织培训,按要求每日简报和其他会议
·
Organise training sessions,
daily briefings and other meetings as required
· 进行正式的定期评审与会议销售团队目标和目标进行年度绩效考核,设定关键绩效目标和个人发展计划符合洲际酒店标准和品牌标准为每一个团队的成员
·
Conduct periodic formal reviews
with the Event team on their targets and goals
· 通过定期审查与团队成员评估性能符合指标和预期从洲际酒店和酒店和适当的采取行动
·
Conduct Annual Performance
reviews, set Key Performance Objectives and Personal Development plans in line
with IHG standards and brand standards for each member of the team
· 作为客户和升级点活动团队的成员当问题不解决在一个适当的水平
GUEST EXPERIENCE 客户体验
·
Process customer inquiries in accordance
to specified service standards
· 过程客户调查按照指定的服务标准
·
Develop and deliver relevant
documentation to the customer (e.g. loyalty programmes, area attractions,
restaurants, facility information)
· 开发和交付相关文档给客户(如忠诚计划,区域景点、餐厅、工厂信息
·
Assign appropriate designated
Event personnel based on the event requirement
· 分配适当的指定会议销售人员基于会议销售的要求
·
In the pre-event planning
process, consult with the meeting planners to identify optimal meeting room
configuration, recommendation on meeting/break flow, menu planning, food &
beverage coordination, table arrangements, decoration options, etc. to improve
meeting efficiency and productivity
· 在事前规划过程中,咨询会议规划者识别最优会议室配置中,建议在会议/打破流,菜单规划,食品和饮料协调,表安排,装饰选项等提高会议效率和生产率
·
Ensure the team meets with each
meeting planner daily to debrief on daily events, review consumption, bill and
any exceptions to contracted billing and review estimates of final billing
· 确保团队会见每次会议策划人每日对日常会议销售汇报,审查消费,比尔和简约的计费和审查任何异常的估计最终的账单
·
Plan and conduct pre-event
meetings with clients and catering staff to determine potential enhancements to
the guest experience
· 计划,开展事前会议与客户和餐饮员工来确定潜在的增强客户体验
·
Analyse and action against
client satisfaction surveys to improve services and identify further business
opportunities
· 对客户满意度调查分析和行动来改善服务和确定进一步的商业机会
RESPONSIBLE BUSINESS 负责的业务
·
Develop awareness and
reputation of the hotel and the brand in the local community
· 发展意识和酒店的声誉和品牌在当地社区
·
Coordinate safety and security
initiatives to ensure meetings flow smoothly with minimal interruptions or
problems. Coach and advise clients on meeting options and alternatives that
potentially reduce waste, save energy and have a minimal impact to the
environment
· 协调安全措施,确保会议顺利流以最小的干扰或问题。教练和建议客户会议选项和选择可能减少浪费,节约能源,对环境产生最小的影响
aCCOUNTABILITY责任范围
This is a senior level Events position in a full service luxury,
resort, or major flagship hotel with high volume catering, banquet, and/or
convention facilities. May manage professional level and administrative Event
team members.
这是一个提供全方位服务的豪华高层会议销售位置,度假胜地,或与高容量主要旗舰酒店餐饮、宴会、和/或会议设施。可以管理专业水平和行政活动的团队成员。
Performance of this role should be measured by the following key
metrics:
这个角色的表现应该由以下关键指标:
·
Key Performance Objectives set
annually (as per IHG policy)
· 流程遵从性的表示合规标准操作程序
·
Process compliance as the
indicated compliance in the Standard Operating Procedures
·
领导交接质量
·
Lead Handover Quality
·
其他会议销售
·
Other Events KPIs
·
重复销售或销售收入
·
Repeat sale or upselling
revenue
·
客户反馈/满意度
QUALIFICATIONS AND REQUIREMENTS任职要求
Degree or Diploma. A minimum of one year of relevant experience or
equivalent work experience in team management, and 2 - 5 years of relevant
experience in meeting planning in Hospitality or a related service industry.
Type and level of experience required may vary slightly based on size and
complexity of operation.
学位或文凭。至少一年的相关工作经验或相关工作经验,团队管理,和2 - 5年以上相关经验,会议计划在酒店或相关的服务行业。类型所需的经验和水平可能有轻微的大小和复杂性的基础上操作。
Expected to possess the following skills:
将具备以下技能:
·
Experience and knowledge of
establishing and mentoring a service team
· 建立和指导的经验和知识服务团队
·
Good communication and
negotiation skills
·
良好的沟通和谈判技巧
·
Ability to take initiative,
meet deadlines and commitments, and complete tasks and projects as required
· 积极主动,满足期限和承诺,按要求完成任务和项目
·
Strong organizing skills
required to maintain electronic and paper filing systems
· 很强的组织能力需要维护电子和纸质文件系统
·
A high level of knowledge
pertaining to policy and procedure and communicates knowledge effectively to
all personnel when applicable.
· 高水平的知识有关政策和程序和通信知识有效地适用时所有人员
·
Demonstrates clear and
effective verbal and written skills for the purpose of obtaining and conveying
information to clients, technicians, management and team members as well as
producing reports
· 演示清晰和有效的口头和书面表达能力为目的的获取和传递信息给客户,技术人员,管理和团队成员以及生产报告
·
Excellent PC skills (including
MS Office
· 优秀的电脑技能(包括办公软件)