宴会销售总监 Director of Catering

Job overview职位概述
The Events Director will manage and provide day-to-day leadership tothe Events Team, respectively. As such, the Events Director is responsible forsuccessful event execution, which includes steps such as meeting/eventplanning, co-ordination with hotel operations and clients before, during andafter each meeting/event.
会议销售总监将会议销售管理和会议销售提供日常领导团队,分别。因此,会议销售主管负责执行成功的会议销售,其中包括步骤如会议/活动策划,协调与酒店运营和客户之前,期间和之后每次会议/活动。
This role also involves working closely with the MICE FulfillmentTeam to develop expertise in understanding sectorial/customer needs to driveguest satisfaction and incremental revenue.
这个角色还包括与团队销售实现团队密切合作开发专业知识在理解分类/客户需求推动客人满意度和增量收入。
Duties and Responsibilities工作职责
FINANCIAL RETURNS 财务回报
· Develop deep understanding andknowledge of key sectors targeted by hotel and ensure products and services areahead of competition to maximise guest satisfaction
· 发展关键领域的深刻理解和知识的目标酒店和确保产品和服务的竞争,提高客人满意度
· Provide creative input intoMeetings Product Development to maintain a point of differentiation bydeveloping innovative product and revenue opportunities
· 为会议提供创意产品开发维护的分化通过开发创新产品和收入机会
· Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest experience
· 确保战略关系的及时跟进和追求与客户和利益相关者为了推动客户体验的最高水平
· Contribute actively to thecompilation of annual business plan and strategic sales & marketing plans
· 贡献积极编制年度业务计划和战略销售&市场营销计划
· Conduct and/or assist the salesteam with customer negotiations
· 行为和/或协助销售团队与客户谈判
· Ensure timely delivery ofMaster Invoice to customers and help with facilitating payment
· 确保交货及时掌握客户和帮助促进付款发票
· Participate in the preparationof the annual departmental operating budget and financial plans. Monitor budgetand up sell products and services while minimising waste to increase revenue
· 参与准备年度部门经营预算和财务计划。监控预算和销售产品和服务而最小化浪费增加收入
· Negotiate food and beverageprices, function space, and hotel services within approved departmental bookingguidelines
· 食品和饮料价格谈判、功能空间、批准部门预订和酒店服务指南
PEOPLE 员工团队
· Direct day to dayconference/convention activities, plan and assign work, and establishperformance and development goals for team members
· 直接每天会议/会议活动,计划并分配工作,为团队成员建立性能和发展目标
· Provide effective leadership toevents teams, including the ability to direct activities according to therelevant detailed SOPs
· 会议销售提供有效的领导团队,包括能够直接根据相关活动详细的安抚
· Enhance team performancethrough effective communication and coordination with other departments. Ensureappropriate staffing levels based on guest volume. Develop and sustaineffective relationships with clients, maximizing satisfaction and on-sell opportunities
· 提高团队绩效与其他部门通过有效的沟通和协调。确保适当的人员编制基于客人体积。发展和维持有效的与客户的关系,最大化满意度和上卖出的机会
· Communicate to his/her superiorany issues encountered and other relevant information
· 和他/她的上级交流遇到任何问题和其他相关信息
· Organise training sessions,daily briefings and other meetings as required; ensure staff has the tools,training and equipment to carry out job duties
· 组织训练,每日简报和其他会议要求,确保员工有工具、培训和设备进行工作职责
· Conduct periodic formal reviewswith the Events Team on their targets and goals
· 进行正式的定期评审和会议销售团队目标和目标
· Conduct Annual Performancereviews, set Key Performance Objectives and Personal Development plans in linewith IHG standards and brand standards for each member of the team
· 进行年度绩效考核,设定关键绩效目标和个人发展计划符合洲际酒店标准和品牌标准为每一个团队的成员
· Recommend and/or initiatesalary, disciplinary, or other staffing/human resource-related actions inaccordance with hotel or company rules and policies
· 建议和/或启动工资、纪律、或其他人事/人力资源相关行为依照酒店或公司的规则和政策
· Act as escalation point forclients and members of Events Team and provide resolution to issues
· 作为升级点客户和项目团队的成员,并提供解决问题
GUEST EXPERIENCE 客户体验
· Process customer inquiries inaccordance to specified service standards
· 过程客户调查按照指定的服务标准
· Develop and deliver relevantdocumentation to the customer (e.g. loyalty programmes, area attractions,restaurants, facility information)
· 开发和交付相关文档给客户(如忠诚计划,区域景点、餐厅、工厂信息)
· Assign appropriate designatedEvent personnel based on the event requirement
· 分配适当的指定会议销售人员基于会议销售的要求
· In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
· 在事前规划过程中,咨询会议规划者识别最优会议室配置中,建议在会议/打破流,菜单规划,食品和饮料协调,表安排,装饰选项等提高会议效率和生产率
· Ensure the team meets with eachmeeting planner daily to debrief on daily events, review consumption, bill andany exceptions to contracted billing and review estimates of final billing
· 确保团队会见每次会议策划人每日对日常会议销售汇报,审查消费,比尔和简约的计费和审查任何异常的估计最终的账单
· Plan and conduct pre-eventmeetings with clients and catering staff to determine potential enhancements tothe guest experience
· 计划,开展事前会议与客户和餐饮员工来确定潜在的增强客户体验
· Analyse and action againstclient satisfaction surveys to improve services and identify further businessopportunities
· 对客户满意度调查分析和行动来改善服务和确定进一步的商业机会
RESPONSIBLE BUSINESS 负责的业务
· Develop awareness andreputation of the hotel and the brand in the local community
· 发展意识和酒店的声誉和品牌在当地社区
· Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to the environment
· 协调安全措施,确保会议顺利流以最小的干扰或问题。教练和建议客户会议选项和选择可能减少浪费,节约能源,对环境产生最小的影响
aCCOUNTABILITY责任范围
This is a senior level position in a full service luxury, resort, ormajor flagship hotel with high volume catering, banquet, and/or conventionfacilities. May manage professional level and administrative Events teammembers.
这是一个提供全方位服务的豪华高层位置,度假胜地,或与高容量主要旗舰酒店餐饮、宴会、和/或会议设施。团队成员可以管理专业水平和管理会议销售。
Performance of this role should be measured by the following keymetrics:
这个角色的表现应该由以下关键指标
· Key Performance Objectives setannually (as per IHG policy)
· 关键绩效目标(根据洲际酒店政策)
· Process compliance as theindicated compliance in the Standard Operating Procedures
· 流程遵从性的表示合规标准操作程序
· Lead Handover Quality
· 领导交接质量
· Other Events KPIs
· 其他会议销售
· Repeat sale or upsellingrevenue
· 重复销售或销售收入
· Customer feedback/satisfaction
· 客户反馈/满意度
QUALIFICATIONS AND REQUIREMENTS任职要求
Degree or Diploma. A minimum of one year of relevant experience orequivalent work experience in team management, and 2 – 5 years of relevantexperience in customer relations and/or event management in Hospitality or arelated service industry, F&B /Banquet Operations experience preferred.
学位或文凭。至少一年的相关工作经验或相关工作经验,团队管理,和2 - 5年的相关经验,客户关系和/或会议销售管理在酒店或相关服务行业,餐饮/宴会操作经验者优先。
Expected to possess the following skills:
将具备以下技能:
· Experience and knowledge ofestablishing and mentoring an office based sales team
· 经验和知识建立和指导基于办公室的销售团队
· Experience to Room Divisionfunction
· 经验划分功能空间
· Good communication andnegotiation skills
· 良好的沟通和谈判技巧
· Ability to take initiative,adapt to change, meet deadlines and commitments, and complete tasks andprojects as required
· 积极主动,适应变化,满足期限和承诺,按要求完成任务和项目
· Strong organizing skills andplanning skills
· 很强的组织能力和策划能力
· A high level of knowledgepertaining to policy and procedure and communicates knowledge effectively toall personnel when applicable.
· 高水平的知识有关政策和程序和通信知识有效地适用时所有人员
· Demonstrates clear andeffective verbal and written skills for the purpose of obtaining and conveyinginformation to clients, technicians, management and team members as well asproducing reports
· 演示清晰和有效的口头和书面表达能力为目的的获取和传递信息给客户,技术人员,管理和团队成员以及生产报告
· Excellent PC skills (includingMS Office)
· 优秀的电脑技能(包括办公软件)