送餐服务

 
·         Answer the telephone within prescribed number of rings.  Efficiently and professionally handle multiple incoming calls at once.
·         在规定的电话铃响数范围内接听电话。高效专业的处理多通同时来电。
·         Articulate and repeat each order to the guest before hanging up.  Use guest name and title.
·         在挂电话前清楚的向客人重复订单。称呼客人的姓名和职位。
·         Follow established script to encourage up-selling.
·         按制定的说明鼓励推销。
·         Give guest the approximate time of delivery.
·         告知客人大约的送餐时间。
·         Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc.
·         正确输入订单的有关信息，包括特殊项目，烹调肉食说明，不加调料(味精，盐)等。
 
·         Close checks to correct guest’s room account.
·         将帐单挂到正确的房帐上。
·         Print reports and/or complete paperwork at the end of shift.
·         在下班前打印报告和完成书面工作。
·         Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments.
·         通过与其它部门日常的交流和协作来推动团队协作和服务质量。与其它相应部门协调贵宾的服务工作。
·         May assist with other duties as assigned.
·         协助完成分配给的其它工作。
技能要求
·         Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·         完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·         Able to read and write English
·         能够读写英语。
 
Qualifications –
学历
·         High School.
·         高中学历
 
Experience –
经历
·         Customer Service experience preferred.
·         具有服务经验者优先考虑。