餐厅服务经理

Essential Duties and Responsibilities – (KeyActivities of the role)
主要职责﹣(职务的主要工作)
Effectively managethe restaurant by ensuring the following:
有效管理餐厅的日常工作，确保日下工作正常进行：
o Oversee theImplementation of standards as detailed in the departmental standards andprocedures manual
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening andclosing procedures
遵守开始营业和结束营业的程序。
o Adhere to bill payingprocedures
遵守规定的结账程序。
o Conduct effectiveshift briefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on upselling certain products; etc
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
o Personally meet andfarewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
o Encourage andmotivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。