SPA Receptionist 水疗中心前台接待

· Provide prompt, efficient andcourteous services to guests, members and visitors
· 向客人、会员和来访者提供及时、高效和礼貌的服务。
· Familiarize yourself withfacilities, activities, equipment, services and other pertinent information inorder to provide guest with accurate information
· 熟悉酒店的设施、活动、设备、服务和其它相关情况，以便向客人提供准确信息。
· Be knowledgeable about allhotel facilities in order to promote and sell them to guests
· 熟知酒店所有设施，以便向客人进行推销。
· Liaise with inter-facingdepartments such as Laundry, Housekeeping and Engineering to provide greatservice
· 与关联部门，如洗衣房、客房部和工程部进行沟通，以向客人提供上乘服务。
· Conduct activities and servicesfor guest, members and registered children while giving proper instruction andsafety reminders
· 为客人、会员和已登记的儿童开展活动与服务，对其做相关说明并提醒其注意安全。
· Abide by rules and regulationsand policies and procedures of hotel
· 遵守酒店的各项规章制度、政策和工作程序。
· Apply correct charges to guestsand visitors where applicable for use of pool, spa and gym, and post to roombill in accordance with procedure
· 就游泳池、Spa和体育馆的使用向客人和来访者正确收费，并按照工作程序将费用计入房间帐单。
· Attend scheduled training
· 参加排定的培训活动。
· Participate actively inemployee activities
· 积极参加员工活动。
· Adhere to specified hygiene andpersonal appearance standards
· 遵守规定的卫生和个人仪容标准。
· Participate in activitiesconcerning protection of environment
· 参加与环保相关的活动 。
· Ensure only qualified personssuch as in-house guests, members and guests who paid the entrance fee areallowed to use
· 确保只允许符合资格的人员使用相关设施，如住店客人、会员和交付入场费的客人。
· To read the Log Book daily before work begin.
· 每天必须到前台查阅员工交接本.
· To answer inquiries pertaining to the status of members and guestaccounts.
· 清楚的询问会员的身份和客人的消费帐目.
· To strictly control membership treatment prices, and vouchers validdate.
· 坚持精确的价格控制以保证会员按摩治疗和套票的价格达到预期的目标.
· To accurately post all charges to the folios and ensure all charges onmembers and guest accounts are recorded accurately for the members and guest toreview.
· 通过精确的入帐,正确的把会员和客人的消费金额写在帐单上做好充足的悲愤以便客人查找.
· Promptly handles daily in-coming mails and internal correspondences.
· 确保熟练的处理收发的邮件及信件.
· To prepare and balance the cash report remittance envelope at the end ofthe shift.
· 在下班之前准备现金平帐报表和投币袋.
· To ensure that the cash floatis balanced.
· 确保现金平帐.
· To maximize spa sales and revenue for the department.
· 尽可能的销售部门产品以及最大化的增加部门收入.
· To ensure a positive sales attitude at all times, and maintain anawareness of all sales opportunities within the spa and hotel.
· 确保在任何时候端正销售态度,尽可能的抓住每一次销售部门内部产品和酒店产品的机会.