总机主管At Your Service Supervisor

Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc …
了解酒店、酒店员工以及所有运营服务部门及相关服务区域的营业时间。充分了解酒店客房，包括：房间的布局、景色、便于设施、特色、类型等
Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.
通过礼貌及适合的电话服务程序为酒店的客人提供最好的服务。
Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
作为推销酒店、餐厅、酒廊及礼品店等的代表
Be able to give accurate directions and information regarding the immediate and surrounding area.
能够指出准确的定位及信息对于酒店的直接和周边区域
Handle all emergencies according to established procedures.
掌握所有紧急情况的规定处理程序