前厅部副经理

Assists the Front Offce Manager in all aspects of their duties
全方面协助前厅经理的日常工作
Assist Front Office Manager in execution of the management of staff协助前厅部经理全面管理员工Monitor Front Office personnel to ensure guests receive prompt, cordial atention and personal recognition监督前厅部员工以保证客人倍受关注和认知
Monitor Front Ofice and particularly Guest Relaions personnel, to ensure ICHG members, known repeal
guests 釀杌扒Õ鵯拔槅纫羹衞灰 other VIPs receive special attention and recognition
监督前厅部员工及客户关系员的工作，确保酒店的会员以及常客和其他贵宾受到特别关注和认知
Control the availability ofrooms, rooms types, accuracy of room count and rate categories
有效的控制房间数量，房型，房间账目和各种房价的精确度。掌握可卖房、房型、房数以及房价级别
Maximize occupancy, revenue and average rate while maintaining high service standards
在保持高标准服务的前提下，最大限度地增加酒店入住率，收入以及平均房价
Liaise with Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival'
policyis adhered to时刻保持和客房部的紧密沟通并确保在客人抵店前准备好房间以保障良好的房间状态Turn away guests if occupancies deem it necessary ensuring no good-will is lost由于客满导致不能再安排客人入住时需以良好意愿向客人表达
紧密联系行政管家确保达到客人的特别要求，客房摆设和其他相关要求
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credil
procedures are properly carried out
熟悉财务的政策和程序，紧密联络财务部门确保遵循财务程序。
Know system recovery procedures熟悉系统运作程序
Interpret computer reports熟悉电脑报表。
Compile statistics for front ofice and provide reports relating to that area统计前厅相关数据并提供报表。
Continually check the accuracy of room count经常核实房间数量的精确性
Approve upgrades and special amenities in absence of manager在经理不在的情况下授权房间升级和特殊房间物品摆设要求Maintain inter-departmental relationships to ensure seamless customer service保持良好的部门内部关系，以确保提供优质的对客服务Inspect輜じ镳佶甲刑朵guently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a randombasis.wiP rooms prior to arrival经常性地检查大厅，前台，及收银区域，抽查抵店贵宾房间，确保干净整洁。
推销酒店设施
服从领导工作上的临时安排及调动
【岗位要求】
1、保持和供应商的良好关系。
2、保证向酒店内部和外部客人提供高质量的服务。
3、维护酒店设施设备的正常运转。
4、保持工作环境整洁。
5、达到绿色酒店的要求。
6、编辑更新工作标准和程序。