ID26647 Guest Relations manager 宾客关系经理

1.Minimum 2 years' previous management experience in Front Office operations
2.Degree or Diploma in Hospitality Management is an asset
3.Bilingual in Mandarin & English
4.Exceptional interpersonal and organizational skills; written and verbal communication skills
5.Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs.
6.Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
7.Enthusiastic team player, with strong self initiative
8.Strong guest service orientation and training skills background required.
9.Highly organized, results-oriented with the ability to be flexible and work well under pressure.
10.Strong guest service orientation and training skills background required.
11.Ability to work independently and prioritise responsibilities
12.Experience in Hotel loyalty programs, such as Fairmont’s Presidents Club
 
1.至少两年的前厅运营管理经验。
2.拥有酒店管理学历或文凭优先
3.懂英语和汉语。
4.具有优良的书面和口头沟通、人际关系和领导能力
5.了解计算机化的前厅系统，重点在基于Micros—Fidelio的程序。
6.熟练地运用Windows环境下的计算机（Word、Excel、PowerPoint）。
7.热心、具有团队意识，很强的主动性。
8.要求具有强有力的宾客服务培训和训练技能。
9.具有高度的组织性、注重结果，有能力灵活地在压力下工作。
10.要求有强大的客户服务培训技能背景。
11.能独立工作，责任至上。
12.具有酒店忠诚度计划的经验，例如费尔蒙酒店的总裁俱乐部