礼宾员兼司机

Builds relationship with guests to delightand gain
loyalty.
建立与客人愉快的关系并且获得忠诚度
- Ensuresall interactions with guests are handled professionally and with care adheringto hotel’s policies and procedures.
确保所有处理与客人的有关的事项必须遵守酒店的政策和程序
- Ensuresproper records are maintained for all
guests’ deliveries.
确保所有客人的递送记录被保存
- Handlesguests’ requests/enquires in a
professional and helpful manner.
运用专业和有帮助的方式处理客人的要求
- Maintains updated and relevant informationto handle guests’ enquires.
维护跟新处理客人需求的相关信息
- Maintains all quality standards and procedures
from guest’s pre-arrival, toguest’s arrival, to
guest’s in-house stay to guest’sdeparture.
维持一贯的服务质量标准从客人出行前，客人抵店，客人住店，再到客人离店。
- Assistsguests in airline reservation/ confirmation,
handling of messages, transportation
arrangements, city tours, restaurant reservations. parkinglot.
协助客人机票预订/确认，处理信息，车辆安排，城市旅行，餐厅预订, 停车场。
- Coordinatesand ensure timely deliveries and
collections of guests’ luggage.
协调和确保及时递送和收集客人的行李
- Performs other functions as and whendelegated by
management.
执行理人员交代履行的其他工作职责