宾客关系高级主管

-Responsible for all Shangri- la Circle andVIP guests. Assist guests to ensure that they receive utmost care during their stay.
负责所有的贵宾金环会会员及所有的VIP。协助并确保客人在入住期间得到最大的照顾。
-Coordinates withall concerned departments to fulfill guest needs
协调相关部门时刻满足顾客的需求。
-To walk the talk about customer delight and be arole model for your team with regards to “ Customer Delights”.
在顾客喜出外望计划上上言出必行，起榜样作用。
-Ensures guest requests and room assignments aremet.
确保顾客的需求得到满足和房间安排到达他的要求。
-Pays special attention to VIP’s, GC and LongStaying Guests.
特别关注VIP,GC及长住客
-Anticipates the needs of the guests and meets theirneeds as much as possible.
尽可能的预计，并满足顾客的需求
-Ensures VIP, GC and normal guests are bid farewellupon departure.
确保在VIP,GC及普通客人离店时的问候。
-Performs In-room check-in and check-outfor VIP guests.
为VIP顾客提供in-roomcheck-inand check-out 服务。
-Be an encouragement and support each other indelighting our customers.
鼓励并支持员工的让顾客喜出望外。
-Assists in carrying out training programs for thedepartment.
协助部门培训计划的进行。
-Assists and supports Divisional Trainer.
协助并支持部门的培训师。
-Identifies and implements training based ondepartmental needs.
基于部门的需求制定并实施培训计划。
-Up front, hands-on, visible leadership.
预先，实践，有形的领导力
-Provides positive feedback and reinforcement.
提供积极的反馈和强化
-Encourages and develops teamwork.
巩固和发展团队精神