宴会销售主任 Groups & Events Executive

● Assume complete responsibility forlearning from initial orientation and training programs conducted when joiningthe sales team by the Director of Groups & Events and all sales associates.
制定完整的培训资料及行为准则，以供销售总监及所有销售有关人员加入销售团队时学习。
● Constantly gather, understandand apply the knowledge of food, beverage, technical equipment andinter-departmental procedures to the sales and planning process with theclient.
持续更新计划资料文件夹中的信息给销售人员作参考，并规划进程。
● Maintain an up-to-date planninginformation portfolio for easy reference in the sales and planning process.
持续更新计划资料文件夹中的信息给销售人员作参考，并规划进程。
● Effectively represent the Hotelin all telephone, written and personal contacts with potential, past andcurrent clients with warm and friendly guest contact, an ever-presentwillingness to assist, and especially an obvious desire to welcome clientbusiness to the hotel.
能够有效全面的通过口头和书面形式向潜在客户以及合同客户呈现酒店信息，时刻保持乐于助人的心态，热烈欢迎客人光顾酒店。
● Prepare all information-sharingcommuniqués to the client and to other hotel departments precisely and thoroughlyand update that information on a timely basis.
详细为客人以及其他部门员工准备所有可以共享的信息，并且随时更新信息。
● Assumeresponsibility for all final preparations prior to the event and on the day ofthe event to ensure client satisfaction in line with the details of the planningprocess.
负责在宴会之前做好所有的准备工作，确保宴会当天客人对工作进程中的细节满意。
● Complete all reports on atimely basis as requested by the Director of Groups & Events.
及时完成宴会销售总监的要求完成的所有报告。
● Maintain orderly event filesrecording all vital information on proper departmental forms should anotherteam member be called upon to assist or should an issue following the eventneed to be substantiated.
在宴会文件夹里面有条理地记录所有重要的信息，使宴会要求具体化，以供其他部门需要时查询使用。
● Bid a fond farewell to allevent clients with a personalized letter of appreciation and complete follow upon all outstanding balances.
以个性化的方式欢送客人，表达对客人的欣赏，跟进为清余额
● Cross Sell other KempinskiHotels as appropriate.
必要的时候适当地推销其他的凯宾斯基酒店。
● Live and achieve the KempinskiSales Vision.
实现凯宾斯基的销售愿景。
● Follow up all enquiries within24 hours of receipt and trace and follow up all past, potential and currentclient files on a regular basis.
24小时接受询盘，有规律地跟进过去，现在的客户以及潜在客户。
● Follow all departmentguidelines on the outlining and collection of advance deposits and finalpayments OR the clear arrangements for credit accounts with the Credit Manager.
遵守所有部门的指导方针，预收订金，确认所有付款，以及向相关人员详细安排刷卡付款事宜。
● Assist other professional salesteam members with overall team efforts to secure business and to produce all eventsto meet the expressed wishes and expectations of the client.
帮助其他销售人员，在销售团队的共同努力下，保证酒店生意，并且使得宴会服务超出客人期望。
● Meet and exceed personalmonthly, quarterly and/or annual sales goals and to assume partialresponsibility for the creation of those goals.
达到并且超出个人月度目标，季度目标，年度目标，为达到这些目标付出行动承担一定责任。
● Focus all personal salesefforts on one specific Market Segment as agreed up by the entire sales teamplus minor efforts on the wide range of other market segments being pursued bythe team.
将个人的销售努力方向放在指定的市场区域内，可以通过团队其他销售市场协助销售。