job overview职位概述
To meet and exceed the hotel's budget and sales goals, perform related sales activities, manage and maintain a responsible customer base based on short- and long-term sales plans.
为了完成、超越酒店的预算和销售目标,根据短期和长期的销售计划,执行相关的销售活动,管理和维护负责的客户群。
Our brand promise: Reliably Different
我们的品牌承诺:贴心可靠, 妙趣横生
For giving our guest a memorable stay experiences, we should be
为了给我们的客人留下难忘的入住体验, 我们始终做到
Always Dependable 始终可靠
Respect Individuality 尊重个性
Be distinctive 别具一格
Duties and Responsibilities工作职责
· Responsible for the sales tasks assigned by the hotel, including revenue metrics and customer development and maintenance metrics
对于酒店分配的销售任务负责,包括收入指标和客户开发、维护指标
· Visit surveys and screen potential new customers to complete their development and output metrics on time
拜访调查并筛选潜在的新客户,按时完成新客户的开发指标及产出指标
· Create customer profiles and accumulate customer profiles
创建客户档案并积累客户资料
· Regularly develop and execute sales call plans as required
按照要求定期制定并执行销售拜访计划
· Complete sales reports and summaries on time (including days, weeks, months)
按时完成销售报告、总结,(包括日、周、月)
· Manage an individual's sales costs
管理个人的销售成本
· Maintain and mine potential and existing customers and report them to the sales manager
维护并挖掘潜在及现有客户,并向销售经理汇报客户情况
· Regular visits and banquets for key customers
定期拜访、宴请主要客户
· Participate in and perform related promotions
参与并执行相关促销活动
· Assist the sales manager in preparing monthly customer and volume assessments
协助销售经理准备每月的客户和产量评估工作
· Respond to customer inquiries and reservations on time
按时回复客户的致询和预定
· Focus on key customers and large-scale events in the store
关注在店的重点客户和大型活动
· Participate in the IBP development process
参与IBP制定过程
· Meet the customer
迎接客户
· Handle inquiries from hotel guests or external customers
处理酒店住店顾客或外部客户的询问
· Make a sales plan to complete the sales task of the catering department.
制定销售计划,完成餐饮部的销售任务
· Analyze food and beverage statistics through point of sale system
通过销售点销售系统分析餐饮统计数据。
· Attend department morning meetings and meetings
参加部门晨会和会议
· Attend training in sales techniques and other InterContinental Hotels Group programs
参加销售技巧和其他洲际酒店集团项目的培训
· Contact operations in a timely manner
及时与运营部门联系
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