咖啡厅服务员（实习生）(实习)

岗位职责/职位描述
Job Description
职位概述
Provide fast and courteous food and beverages service to guests and ensure quality, presentation per established standards. Support the team by performing side duties including mise en place preparation, setup of functions, mini bar operations and assisting with the preparation of food and beverage services. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
完成辅助工作，支持整个餐饮服务队伍，例如：协定准备食物的地方，完善酒店功能，装配餐饮设备，操作迷你吧，配合服务的准备工作。围绕洲际酒店集团的五个核心价值和品牌精神开展工作，它们是信任，诚实，尊重，团队精神和服务精神。遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度.
.Carry food and beverage trays in a safe manner to minimize breakages
安全的举餐盘降低破损率
.Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务
.Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息
.Trays and tray jacks are cleaned and effectively used pan
有效的利用托盘和托盘架,咖啡茶的服务与标准一致
.Outlet equipment is clean and in good working condition; sorted and stored in designated area;Glassware is cleaned and polished and stored in designated are;Waiter stations are prepared according to standard
设备干净,设备分类且存放好,玻璃器皿擦亮,准备好服务台
.Guests are greeted and seated with a smile
迎宾并安排客人就坐
.Promoting and up-selling of signature food and beverages to guests;Food orders are processed accurately
向客人推销部门招牌食品以及饮品;准确的下餐单
.Take appropriate action to resolve guest complaints
正确处理客人的投诉
Required Qualification
任职要求
.High School or Vocational Certificate in Hotel Management.
高中或酒店管理，餐饮或相关领域的职业证书。
.Food service experience with general knowledge of restaurant operations preferred.
拥有食品服务经验并具有餐厅运营的一般性知识者优先考
.Good attitude，work hard，can basically communicate in English
态度端正，能吃苦耐劳，会基本的英语交流能力