Guest Service Center Supervisor 宾客服务中心主管

• Directs, supervises and coordinates the activities in Telecommunication department.
• 指导、监督和协调电信部的活动。
• Develops and implement procedures for proper handling in and out going telephone calls, facsimile
• 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务。
• Investigates complaints regarding the Telecommunication services and the operators and technicians, takes appropriate actions.
• 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施。
• Develop working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions.
• 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施。
• Establishes and maintains effective employee relations.
• 与员工建立并保持良好的工作关系。
• Organizes and conducts regular meeting for all Telecommunication staff to facilitate commmunication and a smooth operation.
• 组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行。
• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly.
• 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好。
• Ensures all telecommunication equipment`s are covered by the Correct maintenance contract and the preventive maintenance is performed.
• 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护。
• Maintains up to date list of all telecommunication equipment.
• 更新列有所有电信设备的清单。
• Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of
• equipment performance report.
• 监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并将设备运转报告的登靓在日志上。
• Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel system Manager.
• 就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决。
• Maintains suitable record to process telephone call in the billing system, and to maintain record of the room status up to the Brand minimum standards.
• 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录。
• Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses.
• 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当 地执照。
• Performs PABX data base programming and regular service change to control class of service on all telephone sets in the hotel.
• 进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级。
• Prepares and controls departmental budgeted.
• 准备并控制部门预算。
• To attend Telecommunication seminar product knowledge, presentation, organized by the external bodies.
• 参加由外单位组织的电信研讨会、产品知识讲座和演示。
• Performs related duties and special projects as assigned.
• 完成被分派的相关工作任务和特殊项目。
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• 进行交接班说明工作,确定了解酒店活动和运营要求。
• Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occuppancy and forecasts and any large group movements into consideration.
• 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日。
• Works with superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with superior and Director of Finance in the preparation and management of the Department`s budget.
• 与上级领导和财务总监一起编制和管理部门预算。
• Perform other duties as assigned by superior.
• 完成上级分派的其他任务。