General Manager

Primary Responsibilities
· Responsible for the overall management, sales and marketing programs and strategic business initiatives of the hotel, outlets and event space.
· Ensure sustainable profit growth and return on investment for all stakeholders.
· In co-ordination with and at the direction of Wharf Hotels, formulate and implement the group’s short, medium and long-term strategies to meet articulated objectives.
· Ensure that the operations of the hotel are in adherence with brand standards, policies and procedures laid down by Wharf Hotels.
· Maintain the property asset and up-keep of hotel buildings while executing approved capital expenditure projects improving the hotel’s physical standard and market positioning.
· Adapt and react proactively to market changes and challenges that evolve from external factors.
· Select, evaluate, motivate and train the professional and progressive management teams and colleagues leading to improved performance and business results.
If you are someone with...
· Agile, adaptive and proactive to instigate revenue growth by implementing well planned revenue initiatives in all revenue streams and segments.
· Strong guest focus and strategic mindset in planning, communicating and implementing objectives.
· Able to think boldly outside-the-box with a sharp focus on business results.
· Able to attract, motivate, lead, inspire and direct a talented and independently driven team.
· Bold and act with resolve to address challenges and forge positive change with unending determination leading to exceptional results.
· Excellent communication skills, public speaking, written and oral, with the ability to customize the message to the audience (guests, colleagues, owner, and other stakeholders).
· Team player over and above anything while acting and leading as a coach uniting everyone with the same vision, mission and goals.
· Comes with proficiency in English, while having experience from the China market is an advantage. Proficiency in Putonghua is an advantage but not a prerequisite.
Qualifications
· Minimum 5 years’ experience as a General Manager in an internationally recognized hotel brand and 15 years+ in a senior management role, preferably with high-end full-service hotels.
· Extensive exposure within the China market, while Fujian market experience is an advantage.
· Conversant with key hotel performance indicators, especially with finance, revenue and sales & marketing related metrics. Proven track record of building strategy around analytics.
· Ability to drive results and effectively manage stakeholders across various levels.