前台接待 Guest Service Agent

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·     Be charming by being approachable, having confidence and showing respect.
·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
·     亲切、充满自信、体现尊重来展现富有魅力的你。
·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
·         Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
·         随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
·         Registers and rooms all arrivals according to established procedures
·         按照既定工作程序为所有来客登记并安排房间。
·         Maintains intimate knowledge of departmental standards and procedures
·         熟知部门标准工作程序。
·         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
·         履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
·         Maintains cashier float and ensures accurate daily report of all money received
·         保持库存现金限额并保证每日对所收现金进行准确报告。
·         Cashes hotel guest’s personal and travelers checks and assists with currency exchange
·         为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
·         Keeps abreast of all modifications to accounting policies and procedures
·         随时留意会计政策和工作程序的变化 。
Qualifications –
学历
·         High School or Vocational Certificate in Hotel Management or equivalent
·         具有高中学历或酒店管理或相关的职业证书。
 
Experience –
经验
·         1 year experience in guest / customer service, or an equivalent combination of education and experience. 
·         拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。