Reservations Manager 预订部经理

job overview 职位概述
To conduct vigilant and appropriate yield management and actively contribute towards revenue generation through effective management of the reservations department. This position is a vital position to the sales and marketing function by providing current, accurate information on both the internal reservation situation and the external climate with which the hotel operates.
谨慎和适当进行收入管理工作，并通过对预订部的有效管理增加酒店收入。本职位就内部预定情况和酒店运作的外部大环境提供最新的准确的信息，因此对于市场销售工作来说是相当重要的一个岗位。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
· 在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and Responsibilities工作职责
· Monitor the daily operations of reservations
监督日常预订业务
· Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。
· Develop and conduct rooms based marketing activities
开展和实施以客房为基础的市场活动。
· Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。
· Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作。
· Monitor front office tracking of guest history data
监督前厅部对客人档案的记录工作。
· Create and maintain allotments
建立并维护客房分配方案。
· Record and analyze guest questionnaires on a monthly basis
每月对客户问卷调查表进行记录和分析。
· Ensure accuracy of guest history and client profiles in Data Base
确保数据库中客人记录和客户资料的准确性。
· Track market codes
记录市场代码。
· Load and maintain rates in IHG reservation system
将房价下载至洲际酒店集团预订系统并进行维护工作。
· Maintain rate in Website
维护网上房价。
· Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
编写、保管和发放从现有信息来源（顾问、经济预测师）和外部信息来源获得的相关信息和资料。
· Manage Hotel Bank and GDS close out/opening-up dates, if applicable
管理酒店银行及全球分销系统的开关日期 (适用的话)。
· Complete end of month sales report
完成月末销售报告。
· Prepare weekly sales strategy reports
准备每周销售策略报告。
· Ensure all Groups are contracted
确保与所有团队签定合同。
· Conduct market research and analysis
开展市场调研和分析工作。
· Monitor and evaluate contemporary sales and marketing initiatives and trends
监测和评估現代市场销售活动及潮流。
· Monitor and evaluate economic, political and social issues/changes
对经济、政治和社会问题及变革进行监测和评估。
· Report on competitor activity
报告竞争对手的活动。
· Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager
主持和召开每周的销售策略会，或按地区市场销售经理的安排开会。
· Participate in preparation of strategic plans for region
参与地区战略计划的制定工作。
· Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题。
· Access and assess sales and marketing data
进入并评估市场销售数据。
· Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求。
· Works with superior in the preparation and management of the Department’s budget
和财务总监一起编制和管理部门预算。S
Key External Relationships 主要外部关系
· Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户，业主公司代表，供应商，竞争对手和所在地社区成员。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Required Skills 技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
· Good writing skills
具有良好的写作能力
Qualifications 学历
· Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
具有酒店管理，商业管理或相关领域的学士学位
Experience 经验
· 3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience
3年相关的工作经验，或2年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景