Training Manager 培训经理

Duties and Responsibilities工作职责
FINANCIAL RETURNS财务回报
·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review
·         分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。
·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
·         使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。
·         Ensure effective training programs are in place for the following:
·         确保在以下方面有效的执行培训计划：
o    New Employee Orientation
o    新员工入职
o    Train the Trainer
o    培训培训师
o    Customer Service Training
o    宾客服务培训
o    Technical job specific training (through certification of departmental standards and procedures)
o    技术性职位的专门培训(部门规范程序证书)
o    Supervisory Skills Training
o    监督管理技能培训
o    Management Development
o    管理层发展
o    Fire, Life and Safety Training
o    消防和生命安全培训
o    Selling Skills  
o    销售技巧
o    Employee retraining
o    员工再培训
·         Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
·         监督每个部门培训业务计划的进展，确保实现培训目标。
·         Maintains all hotel training records
·         保存酒店全部的培训记录。
·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
·         建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
·         与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
·         Attend departmental training session and critique performance
·         参加部门的培训课程，评估表现。
·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc
·         利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。
·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly
·         协助部门培训师准备和进行部门培训并进行评估。
PEOPLE员工团队
·         Prepare and monitor training programs for:
·         制定和监督为以下人员提供的培训项目：
o    Management Trainees
o    管理培训生
o    Hotel Employee
o    酒店正式员工
o    Hotel School Trainees, etc
o    酒店学校实习生等
·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
·         与能够协助提供高级或专业培训的专业人士取得联系。
·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
·         确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
·         Produce monthly training reports for your Manager and the General Manager including:
·         为上级经理和总经理编制以下月度培训报告：
o    Internal Training Programs conducted:
o    完成的内部培训项目：
n   Topic
n   培训主题
n   Who attended
n   参加人
n   Number of people attended
n   参加人数
n   Duration of training
n   培训时间
n   Who trained
n   培训师
n   Cost of delivery (including labor costs)
n   培训成本(包括人工成本)
n   Anticipated return on investment and/or training goal
n   预计的收益和培训目标
o    External training programs attended:
o    参加的外部培训项目：
n   Who attended
n   参加人
n   Number of people attended
n   参加人数
n   Duration of training
n   培训时间
n   Who trained
n   培训师
n   Cost of delivery (including labor costs)
n   培训成本(包括人工成本)
n   Anticipated return on investment and/or training goal
n   预计的收获和培训目标
GUEST EXPERIENCE宾客体验
·         Liaise with other IHG Training Managers to share experiences and resources
·         与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。
·         Liaise with educational institutions conducting hospitality and training courses
·         同从事旅游服务和培训课程的教育机构保持联系。
·         Maintain current information and records of suppliers of training resources and materials
·         更新培训资源和资料供应商的信息和记录。
 
RESPONSIBLE BUSINESS企业责任
·         Delivers briefings of all internal programmes to executive management and department heads
·         为行政管理层和部门领导提供所有内部培训计划的介绍。
·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
·         按照地区人力资源总监和总经理的指示为本地区的工作效力。
·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
·         为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。
·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
·         向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效
·         Regularly communicates with staff and maintains good relations
·         定期与员工交流思想，保持良好的员工关系。
·         Works with Superior  in the preparation and management of the Department’s budget
·         和上级领导一起编制和管理部门预算
 
aCCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct    Human Resources officer   
直接       人力资源主管   
Indirect   Dept. training Coordinators & Trainers
间接       部门培训协调员&部门培训员
 
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
·         Department Budget
·         部门预算
·         Hotel Training Budget
·         酒店培训预算
            
Key Metrics –
主要绩效指标
·         Departments Budget
·         部门预算
·         Employee Satisfaction Survey
·         员工融入度调查
·         Heartbeat
·         宾客心语报告
 
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
·         Department Budget
·         部门预算
·         Matters pertaining to Training  & Development
·         与培训和发展相关的事宜
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·         拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·         Corporate certification in training programs may be required such as GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
·         可能要求具有公司的培训证书，如GTC注册评审员，认可的评估中心评审专员
·         Proficient in the use of Microsoft Office
·         精通微软办公软件
·         Problem solving, analytical, reasoning, motivating, organizational and training abilities.
·         具有解决问题，推理，号召，组织和培训能力
 
·         Good writing skills
·         良好的写作技能
 
Qualifications –
学历
·         Bachelor’s degree or Diploma in Human Resources or Training. 
·         具有人力资源或培训的毕业证书
 
Experience –
经验
·         3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
·         3年相关工作经验或相似的管理经验，或与此相当的教育与工作经验结合的背景