快乐度假·宾客服务经理·（微笑服务）（年终奖可谈）

执行对前厅部员工的日常监督，管理和领导，当班时管理前厅部工作并提供对客服务。
Perform daily supervision, management and leadership of front office staff, manage front office work and provide guest service while on duty.
职责义务：
Duties & Responsibilities:
1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。
Assist the senior management of the hotel in charge of the entire operation of the hotel to collect information on problems arising in the process of customer service.
2.宾客服务经理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。
The Guest Service Manager, under the direct leadership of the Front Office Manager, is responsible for the normal operation of the entire hotel during his/her shift.
3.要负责处理宾客的问题和投诉。
Be responsible for handling guest questions and complaints.
4.要负责重要宾客的迎领工作。
Be responsible for welcoming and leading important guests.
5.进行整个酒店的安全和日常的设备检查工作。
Conduct safety and routine equipment inspection throughout the hotel.
6.解决当班期间发生的安全问题。
Solve safety problems during the shift.
7.向其它班次协调交班记录上需要沟通的事项。
Coordinate the matters that need to be communicated in other shift records.
专业知识技能：
Job Knowledge / Skill:
1.大专以上学历，有同岗位工作经验1年以上。
College degree or above, more than 1 year working experience in the same position.
2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。
Can be fluent in English to engage in front office service image and temperament, proficient in computer operation, with strong English listening, speaking, reading and writing skills.
3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
Dignified appearance, love hotel work, study business, quick response, good communication with good management and coordination skills, able to play a good role in management, leadership and supervision.
4.注重细节，工作有责任心，敢于承担责任，执行力较强。
Pay attention to details, have a sense of responsibility, dare to take responsibility, strong execution.
5.有上进心和良好的学习能力和抗压能力。
Self-motivated and good learning ability and pressure tolerance.
6.掌握前厅部工作知识，熟悉前厅部日常运行。
Master the working knowledge of the front office and be familiar with the daily operation of the front office.
7.良好的组织以及解决问题的能力。
Good organization and problem solving skills.
8.良好的财务知识。
Good financial literacy.