快乐度假·礼宾主管/领班·（微笑服务）（年终奖可谈）

负责组织和协调礼宾接待工作，向客人传递良好的品牌形象和服务态度，保障客户的满意度。
Responsible for organizing and coordinating concierge reception work, delivering good brand image and service attitude to guests, and ensuring customer satisfaction.
职责义务：
Duties & Responsibilities:
1.协助负责礼宾部的工作。
Assist in the work of concierge department.
2.对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。
Provide courteous and professional service to hotel guests; Assist with check-in and check-out of important guests.
3.管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。
Manage the baggage section to ensure that all baggage is tagged and safely stored in the appropriate location.
4.负责所有的特殊事情和酒店服务的有关信息的公告。
Responsible for the announcement of all special things and information about hotel services.
5.确保工作区域内的所有设备处于良好工作状态。
Ensure that all equipment in the work area is in good working condition.
6.参与员工的培训工作。负责员工的日常培训，制定培训计划。
Participate in staff training. Responsible for the daily training of employees, make training plan.
7.宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。
Arrange taxi and airport shuttle service for guests who are expected to leave the hotel upon request.
专业知识技能：
Job Knowledge / Skill:
1.有同岗位工作经验1年以上。
More than 1 year working experience in the same position.
2.身体健康，品貌端正，形象气质佳。
Good health, good appearance, good image and temperament.
3.优秀的组织管理能力。
Excellent organization and management ability.
4.优秀的交际能和沟通技巧。
Excellent interpersonal skills and communication skills.
5.善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。
Good at communicating with guests, dealing with thoughtful and decisive, can independently deal with various complaints.