快乐度假·会员运营总监/经理·（微笑服务）（年终奖可谈）

职责义务：
Duties & Responsibilities:
1.会员体系设计：设计搭建及优化会员等级、积分制度、奖励机制。
Membership system design: design, build and optimize membership levels, points system and reward mechanism.
2.市场调研：分析竞争对手的会员政策，提出改进措施。
Market research: Analyze the membership policies of competitors and propose improvement measures.
3.会员招募：制定会员招募计划，增加新会员数量。
Member recruitment: Make member recruitment plan and increase the number of new members.
4.会员维护：维护现有会员，提高会员满意度和忠诚度。
Member maintenance: Maintain existing members, improve member satisfaction and loyalty.
5.数据分析：监控会员数据，分析会员行为，提供决策支持。
Data analysis: Monitor member data, analyze member behavior, and provide decision support.
6.活动策划：策划并执行会员活动，提升会员活跃度和消费。
Activity planning: planning and implementing member activities to enhance members' activity and consumption.
7.跨部门协作：与营销、销售、客服等部门合作，确保会员体系顺利实施。
Cross-departmental collaboration: Cooperate with marketing, sales, customer service and other departments to ensure the smooth implementation of the membership system.
8.与门店协作：与集团内酒店合作，确保会员体系顺利实施。
Collaboration with stores: Cooperate with hotels within the Group to ensure the smooth implementation of the membership system.
专业知识技能：
Job Knowledge / Skill:
1.行业经验：至少5年以上酒店行业经验，其中3年以上会员管理或客户关系管理经验。
Industry experience: at least 5 years experience in hotel industry, including at least 3 years experience in membership management or customer relationship management.
2.品牌酒店经验：有知名酒店集团会员体系搭建和管理经验。
Experience in brand hotels: Experience in building and managing member systems of well-known hotel groups.
3.项目管理：出色的项目管理能力，能够独立规划和执行会员项目。
Project management: Excellent project management ability, able to independently plan and execute member projects.
4.数据分析：熟练使用Excel、SQL等数据分析工具。
Data analysis: Skilled use of Excel, SQL and other data analysis tools.
5.沟通能力：优秀的沟通和团队协作能力。
Communication skills: Excellent communication and teamwork skills.
6.语言能力：具备良好的书面和口头表达能力。
Language skills: Good written and oral communication skills.