快乐度假·礼宾员·（微笑服务）（年终奖可谈）

负责礼宾接待工作，向客人传递良好的品牌形象和服务态度，保障客户的满意度。
Responsible for concierge reception work, delivering good brand image and service attitude to guests, and ensuring customer satisfaction.
职责义务：
Duties & Responsibilities:
1.用微笑和目光接触问候所有抵店和离店的客人。
Greet all arriving anddeparting guests with a smile and eye contact.
2.为抵店和离店的客人/团体收送行李。
Collect and deliver luggage forarriving and departing guests/groups.
3.每日上岗前要参加由礼宾部经理和主管主持的简报会。
The baggage handler must attenda briefing hosted by the concierge manager and supervisor before starting workevery day.
4.使礼宾部经理和领班知道客人需求和偏好确保提高专职管家服务的水准。
Ensure that the conciergemanager and team leader are aware of guest needs and preferences to improve thelevel of dedicated butler service.
5.为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。
Ensure that the conciergemanager and team leader are aware of guest needs and preferences to improve thelevel of dedicated butler service.
6.接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记。
Accept the luggage that theguest wants to store, hand it over to the guest's luggage storage card, andregister it in the record book accordingly.
7.识别贵宾、万豪旅享家、常规客人和长住客人并提供个性化的服务。
Identify VIPs, MarriottTraveler, regular guests, and long-term guests and provide personalizedservices.
专业知识技能：
Job Knowledge / Skill:
1.身体健康，品貌端正，形象气质佳。
Good health, good appearance, good image and temperament.
2.优秀的组织管理能力。
Excellent organization and management ability.
3.优秀的交际能和沟通技巧。
Excellent interpersonal skills and communication skills.