Outlet VIP Supervisor 中餐厅VIP接待主管(J11497)

Confidently knowing thefood and beverage menu contents and be able to explain them in detail toguests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
Understand dietaryrequirements and offer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
By completing TBSchecklist in product knowledge.
能够达到TBS 产品知识的要求。
Be able to makesuggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
By knowing menu items ofall other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
Confidently knowingopening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及饭店其他部门的营业时间。
Being able to recommendother restaurants & city attractions to Hotel guests.
可以向客人推荐其他具有吸引力的餐厅或场所。
To actively check staffproduct knowledge on each shift.
在工作中随时检查员工的产品知识。
Check reservations forthe day, ensuring that the restaurant & staff have tables ready and largebookings have been confirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
By ensuring all staff isbriefed for the details of the shift ahead.
确保所有员工提前了解换班详细安排。
By completing TBSchecklist on preparing the restaurant for service.
完成TBS账单表以准备餐厅服务。
Greet guests with asmile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套、背包等，并作自我介绍。
Ensure all guests areescorted to a table, asked if they would prefer smoking or no smoking.
保证客人都被引导入座并询问他们希望在吸烟区或非吸烟区就座。
Ensure all serviceprocedures are carried out to the standards required.
确保所有服务都符合标准。
Ensure all drinks are replenished,never letting cup or glass to become empty.
保证询问客人的饮料是否续杯，保证不发生空杯的情况。
Take personalresponsibility for the service experience of all guests in the restaurant byvisiting and introducing yourself to all guests & actively checking ontheir satisfaction.
各尽其职，向客人做自我介绍，注意收集客人满意度的反馈。
Follow up any guestquestions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
A supervisor must havedetailed knowledge of Departmental Standards.
作为主管需熟悉掌握部门的各项标准。
Be able to explain theStandards to the team.
可以为团队成员解释介绍服务标准。
Positively dealing withand learning from customer complaints and comments with follow up and feedbackto the Manager.
以积极的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。
Be Pro-Active towardsguests, assisting them with any reasonable requests, and training all staff tosee these things before the guests ask.
以积极主动的态度为客人服务，协助各种合理要求，并对餐厅其他员工进行客人需求的培训。
Positively end theguests experience by checking satisfaction.
在客人用餐接近尾声的时候，询问客人对用餐是否满意。
All guests check mustbe presented promptly on request with a feedback form & brochure.
在客人结帐时，账单要与客人满意程度调查及其他宣传单一起放在账单夹中。
Encourage all guests tofill out feedback forms when they leave.
鼓励客人在用餐结束之后填写调查表。
Assist with guest coatsand bags.
帮客人取回外套及书包。
Thank all guests andwish them a pleasant day.
感谢客人的光临，并祝愉快。
To supervise therestaurant roster on a daily basis and ensure it is in line with the changingbusiness levels. Make any changes in order to achieve the F&B team’s servicestandards and budget goals.
在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及财务预算。
Control the allocatedlabour for each shift to ensure that customer expectations are met whilstachieving the desired labour cost.
管理每个班次所安排的人力资源，在一定人力资源的基础上满足客人的期望。
Assist the restaurantmanagers with training all staff for ‘induction training’ and ‘on the jobtraining’.
协助餐厅经理进行就职培训，及在职培训。
Offer staffconstructive feedback about their performance after every shift in an aim todevelop their skills and confidence.
为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。
Provide leadership anddirection for all staff while on duty by offering professional skills andleading by example.
通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。
Be aware of therestaurant & overall F&B targets for food, beverage, payroll &general expense costs.
了解整个餐饮部的食品、饮料，工资成本及其他杂项目成本的预算。
To co-ordinate withEngineering and Housekeeping Departments to ensure maintenance and cleanliness.Ensure follow-up procedures are maintained.
与工程部及客房部通力合作，以确保对科服务设施的完好整洁。
Ensuring the shift isreviewed and hand-over and briefings are carried out.
确保每个班次的回顾，交接班及例会的召开。
Being aware ofpotential highs and lows in the business.
了解生意潜在的增长或减低的态势。
Identifying andcommunicating potential sales leads to Manager.
能够一时到潜在的销售并向经理汇报。
Creating an environmentwhere “everyone sells”.
创造出一种每个人都在推销的工作环境。
Communicating relevantfinancial information to the team.
与团队成员沟通有关的财务状况。
Understanding relevantOH&S legislation & the implications on the operation of the department.
理解相关OH&S法规，并在餐厅的日常运营中执行。
Ensuring that safe andhealthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。
Reporting anyaccidents/incidents to the Supervisor/Manager.
向上一级主管或经理汇报发生的任何事故。
Food & Beveragemission is established and instilled in all team members.
餐饮部的工作使命在所有员工当中被建立并贯彻。