Bell Attendant 行李员

工作职责：
Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .
帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。
Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。
Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
对于客人的需求予以积极快速的回应，提供准确信息，提供租车、旅游向导等服务。
Organizes and store luggage as necessary in a designate area.
将客人行李有序的寄存于指定地点。
Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务的同时招呼示意下一位客人。
Help guest with Express check － out and farewell to guest.
帮助客人快速退房并向客人道别。
Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at－home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.
如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。
Handles and stores guests’ luggage in a safe and secure, organized and systemized way.
有条理的安放和储存客人的行李并确保安全。
Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel
确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。
Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.
对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。
Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.
抓住商机，用合理的方式提高酒店收入，确保客人物有所值。
Delivers morning newspapers, Zipout checkout packets, mail, packages faxes etc. To specific guest room. accurate manner.
负责将报纸,结帐单，包裹，邮件等准确无误送至客人房间。
Cleans and polishes carts and other equipment used in the department.
负责行李车的日常清洁和保养。
Answers the bell desk phone and provides information as needed.
接听礼宾台电话，应客人的不同需求提供服务。
Reads and matches luggage tags, writes claim tickets and detaches portion to give to desk.
行李牌的登记及行李的分发。
Maintain the queue for waiting taxis, keep good communication with the guests, as much as possible to shorten the waiting process, obtain good guest satisfaction.
维持等候出租车时的队列秩序，与客人们保持良好的沟通，尽可能缩短其等候过程，取得良好的宾客满意度。
任职资格：
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.
擅长于处理宾客关系，能快速有效的应对各种问题。
Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
一定的英语阅读能力确保能获取行李牌上的信息，以及托运行李上的相关信息。
Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift.
有一定负重能力，能在当值期间持续搬运行李和重物。
Ability to stand, walk and sit and continuously perform essential job functions.
能持续因工作需要的站立，行走等。