Guest Service Agent 前台接待员

1、To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards
热情欢迎并为所有到店客人、团队及旅行团高效的办理入住，确保执行全部的品牌标准并未客人留下突出的第一印象。
2、To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.
完全了解酒店设施，服务以及活动的每日信息，帮助客人解决任何问题。
3、To be fully conversant with Hotel room types and availability, assisting all guests with reservation inquiries and bookings.
熟知酒店房型及房间数，为所有有预定或需要预定的客人提供帮助。
4、 To provide guests services such as currency exchange, safety deposit box facilities and cash advances where authorized.
为客人提供服务，如外币兑换，保险箱使用及被授权的现金预支等。
5、 To check out all guests, Groups & Tours from the Hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.
为所有客人，团队及旅行社办理高效和及时的退房手续，确保执行正确的收银程序并将所有消费准确录入。
6、To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.
尊重客人隐私，确保所有与隐私的客人要求以及客人信息被严格保密。
7、To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency.
熟知酒店内部程序，包括客房清洁、失物招领、餐饮、内部及外部沟通、火警及紧急状况等。
8、To be fully conversant with and operate the Hotel’s communication systems.
熟知并执行酒店的沟通程序。