Operator 总机

1、 Ensure
compliance with all company policies and procedures by all team members.
确保遵守酒店的政策和程序。
2、 Ensure all tasks complete and correct.
准确高效地完成班次内的工作任务。
3、 To be fully conversant with Hotel room type,
assisting guests with reservation enquiries.
熟知酒店的房型，帮助客人查询预订。
4、 To help
handle guest opportunities and special requests with appropriate follow-up.
帮助客人解决一些的特殊需求并且随时跟进。
5、 Room amenities delivery must be sent,
recorded, retrieve in a timely manner including the no shows.
客房加借物递送必须及时通知、并做好记录，递送做好实时跟进。
6、 Ensuring
that all guest complaints are dealt with immediately. All complaints to be handled efficiently and
professionally with complete follow-up so those guests leave and return with a
good impression of the hotel.
确保客人的投诉能及时处理。所有投诉做到高效专业化处理并且要随时跟进，给客人留下良好的印象。
7、 Ensure
professional and effective communication between all operation departments.
确保与所有运营部门保持专业和有效的沟通。