客房部副理 Assistant Manager-Housekeeping

1．协助准备及更新客房部运营手册。
Assistsin the preparation and updates of the Housekeeping Departmental OperationsManuals
2. 确保为清洁窗户、公区及后场区域的外聘清洁公司清洁工人安排适当的工作任务。
Ensures properwork assignments to the contract cleaners of windows, public and back of houseareas.
3．阅读并更新每日值班记录。
Reads andupdates the Communications Log Books .
4. 确保工作安排的合理性，跟进工作质量和进展。
Ensure the reasonability of daily task assignment andmonitor the quality and process
5．确保客房部的服务符合运营手册的标准。
EnsuresHousekeeping service standards are in accordance with the Onerations Manual
6．确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。
Ensuresall Housekeeping employees deliver the brand promise and provide exceptional guestservice at all times .
7．确保客房部员工适时的为其他部门员工同样提供优质的服务。
EnsuresHousekeeping employees also provide excellent service to internal customers inother departments as appropriate .
8．礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner , following through to make sure problems are resolvedsatisfactorily .
9．保持与顾客和同事的良好合作关系。
Maintainspositive guest and colleague interactions with good working relationship.
10．经常性的亲自确认客人在入住酒店的过程中得到尽善尽美的服务。
Personallyand frequently verifies that guests are receiving the best possible in-roomservice.