运营总监 Director of Operations

Pre-opening project in Yangtze River Delta
长三角地区筹备酒店项目预备人才
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a property development company in Hong Kong.
Key Responsibilities:
Develop and maintain comprehensive operational standards and procedures for the hotel.
Ensure that all departments adhere to these standards, promoting consistency and excellence across all operational areas.
Update operational standards as needed to reflect changes in the industry or hotel's business needs.
Oversee the daily operations of the hotel to ensure compliance with established service standards and quality guidelines.
Monitor operational procedures and ensure that all departments adhere to the hotel's policies and procedures for service excellence.
Conduct regular audits and inspections to identify areas of improvement and implement corrective measures.
Actively monitor guest feedback and satisfaction levels, using this information to drive continuous improvement.
Work closely with department heads to address any guest complaints or concerns promptly and effectively.
Develop and oversee the implementation of the hotel's operational budget, including revenue and expense projections.
Seek opportunities to increase revenue and reduce expenses, while maintaining service quality.
Analyze operational costs and identify cost-saving opportunities without compromising service quality.
Review and optimize operational processes to improve efficiency and enhance the guest experience.
Identify innovative ways to generate additional revenue streams, such as through new services or products.
Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue growth.
Hire, train, and supervise operational staff, ensuring they have the necessary skills and knowledge to perform their duties.
Create and implement employee development plans, providing opportunities for career growth and advancement.
Conduct regular performance reviews and provide feedback to employees, recognizing and rewarding outstanding performance.
Qualifications:
1. Luxury Hospitality segment experience will be preferred.
2. 3+ years as Director of Operations / Executive Assistant Manager at international hotels.
4. Ability to understand a variety of industrial issues and develop strategic business plans.
5. Problem solving ability on both operational and/or strategic areas.
6. Strong interpersonal skills & leadership.
7. Fluent written & spoken English.
8. Pre-opening experience is preferred.