宴会厅主管 Banquet Supervisor

Duties And Responsibilities 职责和任务:
1.To oversee the smooth running of a banquet function ensuring we provide our guests with banquet products and service in the most efficient, friendly and helpful manner according to the function event order and according to the standards set by the F&B Department.
观察宴会功能的操作为客人提供宴会产品，使用高效的，友好的，有帮助的服务行为。根据餐饮部门所规定的标准。
2.Enforce grooming policy to ensure that staffs report to work punctually in accordance with the roster, dressed in appropriate uniform and with impeccable grooming which complies with the Hotel’s policy and procedures.
根据仪容仪表标准保证员工的按照排班表到岗，根据酒店的制度和规定穿着合体整洁的制服。
3.Be responsible for the preparation of banquet rooms prior to function, i.e. be familiar with set-up / room layout and be responsible for clearing, resetting and cleaning of banquet rooms after events. Ensure banquet rooms are tidy and presentable at all times.
对准备宴会厅使用前的准备负责，例如：摆台和负责清理，翻台和在结束后清理宴会厅，保证宴会厅紧凑和有展示性。
4.Enforce the standards and sequence of service for the function.
按标准实行宴会的服务程序。
5.Handle complaints in a mature manner with the aim of satisfying the guest before the end of the function to avoid the need for further follow up. Notify Assistant F&B Manager, Banquet Manager, Assistant Banquet Manager and/or Banquet Supervisor of all serious complaints.
在宴会结束前处理投诉保证客人满意并保证日后改善，并报告餐饮部副经理，宴会部经理，餐饮部副经理，或宴会部主管所有的投诉。
6.Maintain a visible appearance in the banquet room during the function to quickly identify the needs of guests, management and associates.
能迅速的发现宴会运作中的问题如客人的需要，管理和合作。
7.Understand fully all emergency evacuation procedures and ensure that all associates working at the function are trained in and aware of these procedures.
完全了解所有紧急程序并确保合作者熟悉所有的程序。
8.During service, supervise to maintain cleanliness and appearance of immediate work area, including tables, stations, bar area, back-of-house preparation areas etc. Maintain standard of cleanliness of all items of operating equipment within these areas.
在服务过程中，保持整洁并展现一个快速的工作区域，包括桌子，服务台，酒吧，准备区域，例如：保持一个整洁的标准包括所有在这个区域运作的所有设备。
9.Advise Banquet Manager and/or Assistant Banquet Manager of any damage, spillage or breakage. Complete requisitions and maintenance work orders to fix damages/breakages.
提醒宴会部经理，餐饮部副经理任何的损失，过期，损坏，填写需要修理表格来修理损失，损坏。
10.Adhere to and enforce correct procedures for entering guest rooms when required to do so.
当需要进入客人房间时了解正确的程序。
11.Assist the Banquet Manager and Assistant Banquet Manager with induction, training, coaching, counseling and development of associates
提醒宴会部经理，餐饮部副经理合作的归纳，培训，教导，劝导和发展。
12.Be familiar with all current menus and beverage lists in F&B department and engage in and promote active upselling. Be aware of any promotions, daily specials and/or out of stock items and advise associates and guests as and when appropriate.
熟悉菜单和酒单并进行高主动推销，知道特殊推广，每日特点，缺货物品并给客人进行合理的介绍。
13.Ensure all administration and paperwork is arranged according to established banquet procedures.
根据执行宴会条件保证所有的管理和书面工作的整理。
14.Conduct banquet function briefing sessions prior to events to communicate all relevant information concerning the function.
引导宴会功能的简报时期确保谈到所有的有关的信息。
15.Supervise subordinates(banquet waiter) to ensure efficient operations during the function. Ensure that staffs are operating according to their job description.
指道下级(宴会服务员)保证能胜任地进行工作并保证员工按照工作介绍来进行工作。
16.Liaise with banquet sales executive after function to provide feedback on the event.
与宴会销售总监联系在宴会结束后并提供信息反馈。
17.Complete ‘Craft Trainer Certificate’ and ‘Group Training Certificate’ courses and then be able to hold individual and group on-the-job training sessions with colleagues and subordinates as required.
完成’技巧训练证书’和’集体训练证书’课程并有可能掌握和同事，下级和集体在工作中的训练。
18.Due to operation issue, staff has to able to perform any other duties or transfer to other outlet of the hotel if necessary.
考虑到酒店实际运作问题，每位员工都要具备被分配到其他岗位和部门的能力和意识。
Job Specification 工作要求:
1.Senior High School and above高中以上学历
2.Minimum of 3 years working experience in F&B industry. 3年以上相关工作经验
3.Similar position held with previous employer 原工作单位有相同的职位
4.Suggestive Selling 销售建议
5.Time Management 时间管理
6.Service Leadership 领导技巧培训
7.Speaks, reads and writes English 说、读、写英语