Ensure efficient delivery of service to the guest according topre-determined standards and specification. This role provides operationalsupport to the outlet manager and coordinates all service delivery details withthe outlet manager
The incumbent will be adequately empowered to make decisions in varioussituations relating to guest complaints, staff issues and other coordinatingdepartment issues. Responsible for ensuring that food and beverage sales areproperly processed through the electronic register and that all dockets andcash are accounted for in accordance with Sheraton Policy and Procedures and toprovide service to guests as and when directed by the Restaurant Managers.
Leading the associates to provide excellent service to the guests andachieve department goals and objectives.