Room Attendant 楼层服务员

1. Receive work assignment and keys then proceed to assigned area.
接到工作任务和钥匙后，立即开始到工作区域。2. Clean guestroom in the following order: early guests request, occupied room with make-up sign, VIP Arrival, VIP in house ，check out rooms prior to the time of arrival, occupied rooms, check out rooms. 按以下顺序打扫房间：客人要求打扫的，住房有打扫房间标志的，有预定的贵宾房，在店的贵宾房，有预定的退房，住房，退房。3. Turns-in all lost and found items to housekeeping office. 上交客房部办公室所有客人丢失的物品。4. Keeps floor linen room closet clean and locked at all times. 保持楼层布草柜的干净并随时上锁。5. Refolds linen and arranges shelves. 重新叠放布草，整理柜子。6. Completes special daily work assignment. 完成每日特殊工作任务。7. Fills out GSA assignment sheet as each room is completed. 每打扫完一间房后填写做房报告表。8. Does especial cleaning project assigned by the superior. 完成主管安排的特殊清洁任务。9. Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area. 收集送餐服务的盘子和车子，并将其放到服务区域。10. Replenishes and tidies -up maid’s cart in preparation for the next shifts task. 为下一班整理和补充服务布草车。11. Clean the housekeeping equipment after every use. 当用完机器后整理和清洁。12. Notify superior of any guests who are sick or suspicious looking character on the floors. 如有如何客人生病或有生病迹象，及时通知主管。13. Notify the Supervisor of the presence of guest pets and electrical appliances. 如有客人带宠物或电器，应向主管报告。14. Report to superior defective machines, tools, cleaning equipment, immediately. 及时向主管报告机器、工具、清洁器材的损坏情况。15. Be aware of guest needs and services provided by housekeeping. 要明确客人的需求以及我们客房部所能提供的服务。16. Greet VIP guest at the corridor/entrance door and assist with check in. 当贵宾入住时，要在电梯口迎接。17. Ensure that rooms are cleaned before the guest returns. 保证在客人返回房间前将客房打扫干净。18. Update extra items in the room and arrange on guest request or as per history. 按客人需求或根据客史整理房间或增加物品。19. Checks and replenishes mini-bar items. 检查和更新迷你吧内的物品。20. Sends guest clothing to laundry and ensure timely return. 及时送还客人已洗好的衣物。21. Carries other services asked for by guest. 及时履行客人的其他需求。22. Ensure a high standard of cleanliness of corridor and public areas. 保证走廊和公共区域高质量的卫生。23. Raise alarm immediately if fire / smoke are detected on the floors. 如楼层有火情或烟雾，立刻报警。24. Report to service coordinator/ supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway. 对于房间和走廊的饭店财产的不符、损坏或丢失情况应急时向客房部办公室或主管报告。25. Reports to service coordinator rooms that are not done and why? Write down also in the floor endorsement logbook. 如有房间未打扫应及时报告客房部办公室并说明原因，同时在楼层日志上写明。