礼宾部领班 Bell Captain

岗位职责
Supervise and direct Bell Desk activities and Bell Staff
对行李服务台的活动和行李服务人员实施监督和指导。
Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail
负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors,sightseeing tours and any other information likely to be of the interest to guests
提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits
最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。
Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean
确保大厅始终保持整洁，烟灰缸始终干净。
Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management
在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。
岗位要求
One years experience in concierge or an equivalent combination of education and experience.
拥有 1 年酒店宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景。