餐饮主管/领班/服务员（全日餐厅/中餐厅/宴会/大堂吧）

Primary Responsibilities 主要责任
1.Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
协调和协助开餐/关餐任务，并确保所有设置在开始运营前按照标准和程序完成。
2.Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
协助管理层监督初级团队成员及其领导下的临时工/部门，并确保在餐厅内分配/要求的所有任务按时按时执行，并符合部门标准。
3.Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
按照部门标准进行餐厅预订/取消记录。每天通过电话或电子邮件重新确认预订。
4. Take food and beverage orders according to guest’s requirements and preferences.
根据客人的要求和喜好接受食品和饮料订单。
5.Deliver food & beverage services in accordance to departmental standards and procedures
按照部门标准和程序提供餐饮服务。
6.Ensure that all food & beverage are served according to service standard.
确保所有食品和饮料 都按照服务标准供应。
7.Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
为了最大限度地增加销售收入，抓住每一次机会促销和推广食品及酒水。当餐厅已满时，交叉销售其他用餐场地。
8.Try to remember individual patron’s names and their preferences to extend a personalized service.
尝试记住个体客人的姓名及其偏好，以扩展个性化服务。
9.Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
酒店食品安全和卫生标准（HACCP）的必要预防措施。
10.Collect food and beverage supply requisition, ensure that the stock collected is as per requisition.
收集食品饮料采购申请， 确保所收集的库存都有匹配的申请。
11.Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
巧妙地、高效地处理客人的投诉和意见， 向管理层报告任何投诉、事件或其他违规行为。
12.Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management.
监督和协助分配工作台的工作，在没有管理的情况下监督餐厅的运行。