宾客服务员-前厅部 Guest Service Attendant-FO

1.问候、接待客人并协助做好入住登记。
Meets and greets all guests and assists with registrations.
2.确保严格的房卡管理制度。
Ensures the strict control of room keys.
3.确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
4.根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
5.为散客准备欢迎卡及房卡。
Prepares welcome cards and keys for arrival FIT guests.
6.熟悉当地的酒店及旅游信息。
Ensures accurate knowledge of hotels and the tourism in Ningbo
7.以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guest.
8.确定客人抵达和离店的详情，并安排车辆接送、行李搬运及其他服务要求。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.