领班 - 客房部 TL - Housekeeping

1.与副经理一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。
Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
2.为公共区域服务员分配任务和职责。
Assigns duties and responsibilities to Housekeeping Attendants.
3.检查员工的工作完成情况。
Conducts checks on works done by Housekeeping Attendants.
4.报告客人的投诉。
Reports adverse guest comments.
5.报告丢失及损坏的物品状况。
Reports lost and damaged items.
6.与本部门及其它部门的同事保持良好的工作关系。
To maintain good working relationships with your own colleagues, and all other departments
7.管理客房服务员并检查客房及环绕服务区域的卫生，注意从饭店的全局出发并根据要求建立国际化的卫生标准。
To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
8.检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
9.报告和跟踪维修和保养情况。
To report and follow up on repair and maintenance
10记录日常所有的活动，例如客人的投诉和喜好等。
To document all daily activities and events such as guest complaints and habits in the logbook.