副理 - 客房部 AM - Housekeeping

1.协助准备及更新客房部运营手册。
Assists
in the preparation and updates of the Housekeeping Departmental Operations
Manuals
2.在客房部经理缺席的情况下，主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。
Conducts
regular communications meetings in the absence of the Housekeeping Manager and
ensures that departmental briefings and meetings are effective and conducted as
necessary.
3.阅读并更新每日值班记录。
Reads and
updates the Communications Log Books.
4.确保适时采用新型的技术和设备。
Ensures
the use new technology and equipment is explored and implemented wherever
appropriate.
5.确保客房部的服务符合运营手册的标准。
Ensures
Housekeeping service standards are in accordance with the Operations Manual.
6.确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures
all Housekeeping employees deliver the brand promise and provide exceptional guest
service at all times.
7.确保客房部员工适时的为其他部门员工同样提供优质的服务。
Ensures
Housekeeping employees also provide excellent service to internal customers in
other departments as appropriate.
8.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
9.保持与顾客和同事的良好合作关系。
Maintains
positive guest and colleague interactions with good working relationships
10.经常性的亲自确认客人在入住酒店的过程中得到尽善尽美的服务。
Personally
and frequently verifies that guests are receiving the best possible in-room
service.