值班工程师 Duty Engineer

1.保证酒店所有系统如电、水、排水、空调、蒸汽等不断地正常运作 。
Ensures safe and continuous operation of all systems in the Hotel at alltimes, i.e., power, water, sewerage, air conditioning, steam, etc.
2.在发生任何异常情况时，要立刻向副总工程师报告。如副总工程师不在，则向总工程师报告。
Immediately reports any discrepancies to the Guest Support Manager, or inthe absence of Guest support Manager, to the Director of Engineering.
3.保持工程部所有工作区域整齐和干净。
Ensure good housekeeping and orderliness of all working area of theEngineering Department.
4.收到维修单或电话通知要尽快安排在班内完成维修任务。如班上解决不了的可转交给下一个班去完成。繁重的维修工作可交由维护保养小组去做。
Receive repair works in his shift to be done by M.R. form or bytelephone call and rectify as soon as possible if the job cannot be done orfinished within his time schedule, M.R.must be transferred to the next shiftfor completion or rectification. Heavy works must be transferred to repair andmaintenance group through M.R.
5.测试与领班汇同对安全设备和消防报警系统进行定期检查。
Conduct periodic test and inspection of safety equipment and alarmsystem with the Section Head.
6.接到紧急召唤后，带领应急小组去处理。
Respond to emergency call and leads emergency brigade to containsituation.
7.计划、组织、指挥、控制和监督班内员工的工作，确保他们做好自己的本职工作。
Plans, organizes, directs, controls and supervises the works of hissubordinates in his shift, ensuring that they are carrying out the basicfunctions of their positions.
8.向工程总监/副总工程师汇报任何有关人员或设备的异常情况.
Report to the Assistant Director of Engineering / Director ofEngineering any unusual occurrences with respect to equipment and personnel.
9.执行工程总监 / 副总工程师指派的其它任务。
Perform other duties that may be assigned by the Director ofEngineering/ Assistant Director of Engineering.
10.确保工程部员工遵守酒店的规章制度。自己要熟悉规章制度，将相关规章制度及标准通知员工；监察规章制度及标准的执行情况；教导、劝告或在需要时，处分违反规章制度的员工。评核所属员工的工作表现并在定期的个别会谈中告知其表现。
Ensures that Engineering staff adhere to the rules and regulations ofthe Hotel by :
Familiarizing self with rules, Communicating rules/standards ,Monitoringimplementation of rules/standards
Effecting coaching/counselling and ,if needed, disciplinary procedureswhen rules/standards are violated.
11.定期和班内员工开会。
Conducts regular briefing with staff in his shift
12.确保所有管理要求均及时的下达至各工程部员工。
Ensure that all management directives are communicated to the Engineeringstaff in a timely manner.
13.检查设备维护情况和使用情况。
Oversee maintenance and handling of equipment used.
14.及时报告设备故障和维修缺陷问题
Ensure timely reporting of malfunction or maintenance deficiencies toappropriate area.
15.参加计划好的培训。
Attend scheduled trainings.
16.就部门自身内部矛盾、执行力度不足及不可预见等因素，所造成的所有问题、事件及冲突，领班应确保部门内部团结，并肩解决
Ensures that Departmental Management is kept abreast of all problems,occurrences and challenges that my cause interference, lack of performance,unsightly activities etc.
17.遇到火灾等紧急逃生的情况，要执行紧急疏散流程。比如参加火警报警及救援工作
Performs emergency procedures relating to fire, life and safety; e.g.,such as attending to fire alarms, lift rescue
18.确保及时完成工作单和预防性维护任务
Ensure timely completion of work orders and preventive maintenance tasks
19.确保提供高效的服务并收集客人相关的反馈意见
Ensure effective service recovery pertaining to guests’ feedback