理疗师 Therapist

1.根据运营手册中的标准提供服务。
Adhere to Standard Operating Procedures Manual.
2.保持洁净的工作环境，并上报设备故障，通知维修。
Maintain cleanliness and report deficiencies of all equipment, of the
overall Spa facilities.
3.使用安全、专业的技术手法为会员和客人提供面部和按摩服务。
Perform facials and massage on members and guests using safe and
professional techniques.
4.通过安全、舒适、卫生的方式为客人提供肤蜡护理。
Perform body waxing services in a safe, comfortable, and hygienic
manner.
5.根据客人需求提供磨砂护理和草药裹体服务。
Perform loofah treatments and herbal wraps as required.
6.在每次服务完成之后，查看预约纪录确保，根据预约时间准时为客人提供服务。
Be on time for appointments and thoroughly review appointments after
completing each treatment.
7.确保工作区域时刻干净整洁。
Keep work area clean and neat at all times.
8.在按摩区域准备足够的按摩精油、酒精、毛巾、布单及其他必需品，且有序摆放。视情况准备工具包。
Maintain an ample supply of massage oils, alcohol, towels, sheets, and
other necessary supplies in a neat and orderly fashion within the massage work
area. Preparation of kits as required/needed.
9.与客人、会员亲切沟通并灵活应答他们的提问。
The ability to courteously interact and answer all facility related
questions with members and guests.
10.保证所有产品必要的库存量，以提供面部护理的各项服务。例如：皮肤护理产品、化妆棉、调和碗、毛巾、布单、毯子和擦脸巾，根据需求准备工具包。
Maintain an ample inventory of all products necessary to perform facials
services including skin care products, cotton, bowls, towels, sheets, blankets,
and face cloths. Prepare kits as required.
11.保证工作环境整洁有序，与高水准的设备设施相一致。
Maintain a neat and orderly work area consistent with the high standards
of the facility.
12.未进行理疗服务时，协助提供水疗中心内其他的服务，包括：协助前台接待向客人介绍并销售水疗零售产品。
Assist in the spa when not scheduled to perform treatment services. This
assistance is to include acting as spa receptionist for other services, such as
recommending and selling spa retail products.
13.保持并更新个人服务知识，了解皮肤护理产品知识和程序的改变。
Constantly maintain an up to date knowledge of the personal services
performed and any revisions in the skin care products or procedures used.
14.应答所有与服务和产品相关的问题。
Answer all questions related to services performed and products used.
15.帮助协调理疗服务和水疗中心其他服务项目。
Assist in the co‑ordination of treatment services with other spa
programmes.
16.确保了解理疗和按摩行业的动向。
Insure current trends in Therapy and Massage industry.
17.以优异的服务吸引会员和酒店客人享受更多不同的服务项目。
Serve as catalyst to promote spa services to members and Hotel guests.
18.保持更新专业资质证书。
Maintain current professional licenses.
19.向上级报告非正常运转的设备。
Report dysfunctional equipment to Spa leaders.
20.确保能够独立熟练处理水疗中心日常运营事项。例如：应答电话，维护客人关系、提供水疗中心不同的服务项目（按摩、磨砂、美容等）。
Ensure individual is well versed in all aspects of the Spa's operations
i.e. business telephone usage, guest relations, spa services (massage, loofah,
facial, etc.), retail sales.