VIP接待员 VIP Waiter/Waitress

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
根据酒店及集团员工仪容仪表标准，正确着装并保持鞋子干净，佩戴工牌，始终保持高标准的个人形象及卫生
A courteous, professional and efficient service is provided at all times.
始终保持礼貌、专业及有效的服务
To greet and seat guests, and make sure that they receive prompt, courteous and efficient service.
欢迎客人并安排就座，向客人提供及时礼貌高效的服务
To escort guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and capacity.
将客人带至餐桌，平衡客流量，根据客座率和空桌位考虑客人对餐桌位置的特别要求
To bid farewell to guests upon their departure from the outlet and invite them to come again.
客人离开时向客人道别，并邀请下次再来
Be knowledgeable of all services and products offered by the outlet
熟知部门服务及产品知识.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
熟知部门所销售的食品及酒水
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned.
熟知部门提供的促销项目
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
关注运营用品及设备，减少破损
Ensure that the place of work and surrounding area is kept clean and organized at all times.
确保工作及周围区域干净、有序
Successfully perform opening and closing procedures established for the assigned outlet
根据部门要求完成开关档工作
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
能够礼貌、有效处理客人投诉，并且及时反馈给主管
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
及时向部门主管汇报客户投诉，并确保跟进
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
根据部门要求熟悉部门收银系统
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
与部门及酒店员工保持良好关系
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
积极参加员工大会、部门培训及酒店培训
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
承担部门负责人分配的主要及次要任务
Respond to any changes in the department as dictated by the hotel management.
响应酒店管理层对部门作出的相应调整
Assist in carrying out scheduled inventories of products and operating equipment.
协助部门盘点
Perform any other assigned reasonable duties and responsibilities as assigned.
按要求执行其他安排任务
Projecting at all times a positive and motivated attitude and exercise self-control.
时刻正面积极的态度投入工作中
Have a complete understanding of the monthly profit and loss statement of the department.
理解部门月度损益报表
Lead the service and act as a role model to the team.
在部门的服务及行动中起到带头作用
Ensure a flawless service to the highest standards and as required by the department and the hotel.
根据部门及酒店要求，始终保持高标准的服务
Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
全面理解部门理念，并且能够成为部门服务上的典范
Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
在部门经理不在情况下，能够确保团队良好合作，组织部门会议
Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
在部门经理/副经理不在情况下能够参加餐饮部每日例会
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据业务或酒店需要，其余未尽条款可适时增加