餐饮部运营经理 F&B Operation Manager

To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Kempinski Hotel Yinchuan while ensuring sustainable and profitable operations.
始终已凯宾斯基远景为导向，使得餐饮服务成为凯宾斯基饭店品牌关键标识。拉动银川凯宾斯基饭店餐饮部最高标准从而确保其持续性及盈利性
All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
严格遵守酒店规章制度，如酒店的消防安全、食品卫生管理条例包括HACCP
The sales are driven to the department’s full potential and budgets are adhered to.
以预算为导向，全力以赴拉动销售
All costs are in line with sales without compromising quality, i.e. minimum 85% LQA score.
在确保所有销售产品质量同时(LQA最低达到85)，控制成本
The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
部门需要有创新精神，不断的寻找新的商机
Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
创新及新的想法能够被发掘和实施，并且通过集团办公室与其它酒店分享
Internal talents are grown to ensure a smooth transition in case of promotions and transfers
实施内部人才增长确保在需要晋升及调动时顺利完成.
At least one member of the team has a restaurateur background and experience outside of the 5* hotel industry.
团队中至少有一人拥有其它五星级酒店工作经验
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities.
在凯宾斯基饭店，人才增长是管理者责任，并且是日常工作中重要部分
Support and implement new Talent Development initiatives.
支持和实施新的人才发展计划
Identify internal and external talents* that match Kempinski’s DNA values.
识别与凯宾斯基DNA相匹配的内部及外部人才
Support career development by training, cross exposure, task force assignments and transfers.
通过培训，交叉学习，任务援助及调动支持员工事业发展
Grow talent in order to present candidates in quarterly Talent Transfer Calls.
通过发展人才，为每季度人才调动电话会议提供候选者
Take the time to meet all new Food & Beverage employees.
找时间与餐饮服务部所有员工会面
Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions.
通过制定计划确保与其它管理者高效对接
A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
酒店人才是指具备承担其自身岗位职责并且能够被提升至高一级别的员工，可移动性才能够使其成为真正的凯宾斯基人才
Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
为员工树立榜样，时刻以凯宾斯基饭店仪容仪表标准要求自己，并时刻保持高水准的形象及个人卫生
Provide a professional and courteous service at all times and ensure that all employees follow the example.
时刻提供专业且周到的服务，确保所有员工按照标准执行
Be knowledgeable of all services and products offered by the hotel.
熟知酒店所有提供的服务及产品
Have a thorough knowledge and understanding of all food and beverage products and services.
熟知并且了解所有餐饮部产品及服务
Attend and actively contribute to all relevant staff meetings and hotel trainings.
积极参与到员工会议及酒店的培训中
Conduct daily or weekly Food & Beverage meetings.
参与餐饮部每日或每周例会中
Ensure all departmental operations manuals are prepared and updated annually.
确保各部门运营手册每年至少更新一次
Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
以改进产品质量为目的，确保持续提供产品，并且做到内外沟通
Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
与供应商维持好的合作关系，使他们也参与到活动中来，比如邀请他们到酒店
Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
在已有条件下，监管并且持续提供产品质量及客人满意度（卓越品质保障，客人满意度调查）
Handle guest complaints in a prompt and courteous manner.
及时以礼貌的方式处理客人投诉
Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
每周监督一次服务（早餐、午餐、晚餐、大堂吧、宴会、送餐部及酒吧）
Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.
为便于酒店餐饮部运营部门推广，与酒店公关部经理维持好的合作关系
Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
确保所有运营部门经理都了解市场需求及趋势，并且能够提供与其相符的产品和服务
Coordinate with the Chef to ensure that employees are educated and aware of seasonal and new products on the market.
与厨师沟通，确保他们的员工都清楚并且关注季节及市场上新产品
Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.
发展部门培训师，承担培训责任，并且保证每月至少与培训师们沟通一次
Ensure that each Outlet Manager plans and implements effective outlet specific training programmes.
确保各部门经理制定具体且有效的培训科目
Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster.
承担总经理根据值班经理班表指定的任务
Respond to any changes within the Food & Beverage department as dictated by the hotel management.
响应酒店对餐饮部做出的变动
Act as the main point of contact to the Corporate Food & Beverage Team.
在餐饮服务团队中扮演主要角色
Implement corporate policies, procedures, guidelines, traditions and initiatives.
实施酒店政策与程序、标尺，传统及倡议
Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team.
确保所有运营部门遵守部门概念，任何概念的更改或评论需要与集团沟通
Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement.
按照酒店与集团协议，为集团餐饮服务团队提供支持
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据业务或酒店需要，其余未尽条款可适时增加