前台主管Front Desk Supervisor

· Supervise Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards
督导前台接待，协助其处理相关事宜，并确保所有任务都按照品牌标准完成。
· Responsible for guide and tracing the Front Desk team to complete daily up-selling and ALL-Accor Live Limitless enrollment target
负责引导和跟踪前台团队完成前台升卖和雅高心悦界会员招募计划的每日目标。
· Implement all Front Desk Policies and Procedures are adhered.
保证前台各项政策与程序都被严格执行。
· Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems.
在每个班次结束之后都与同事进行交接，确保其知晓任何特殊需求和问题。
· To be responsible for identifying any training needs of Front Desk colleagues and communicating these to the Front Office Training Manager and Front Desk Manager.
负责确认前台同事的培训需求，并将其转述给部门培训师和前台经理。
· Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
执行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。
· Ensure all accounting procedures are adhered to throughout the department,
保证所有财务制度在部门内被严格执行。
· Liaison between Front Office departments and rest of hotel effective for guest experience
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
· Carry out disciplinary actions in line with hotel procedures.
按照酒店规章制度对不合适的行为采取相应措施。