Reception Agent 前台接待

·
Provide the personalize the guest arrival/departure
experience.
为客人提供个性化的到店及离店体验。
·
Anticipate guests’
needs, collects guests preferences, and ensure the needs and preferences will
be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
·
Full utilization of all kinds of systems to
embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
·
Accuracy in link of reservations requirement to
room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
·
Liaison between Front Office departments and rest
of hotel effective for guest experience.
Ensures
the Front Desk Supervisor, Front Desk
Manager
or Duty Manager is kept fully aware of any relevant feedback from wither
customers or other departments.
保证将任何来自客人或其它部门的反馈及时并准确地汇报给前台主管及前台经理或者值班经理。
·
Implement all Front Desk
Policies and Procedures are adhered.
严格执行前台各项政策与程序。
·
Ensure cleanliness and
appearance of lobby and related areas.
保持大堂及相关区域的清洁和外观符合品牌标准。
·
Implement the health & safety policies to ensure a safe work
environment and knowledgeable all safety & emergency procedures.
执行健康与安全政策，以确保安全的工作环境；同时熟悉了解安全及紧急程序。
·
Verifies that all information requested by the
local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
·
Ensures clear communication within departments.
保持部门内的沟通顺畅。
·
Initiate action to
correct a hazardous situation and notify ERT of potential dangers.
在发现安全隐患时采取行动并通知危机处置团队。
·
As
a part of the front office team, cross-related
vocational skills from other departments, such as concierge/service center/club millesine,
etc., and actively cooperate with other departments' job transfers when needed.
作为前厅部的一员，多向其他部门交叉学习相关职业技能，如礼宾/总机/索菲特行政俱乐部等，在需要时积极配合其他部门的职位调动。