运营经理

职位概述：
·Responsible
for oversee and the management of hotel operations, including front office,
Food and beverage, swimming pool, gym & spa, etc.
负责管理酒店运营部门的运作，包括前厅部，餐饮部，及泳池/健身房/水疗中心等部门。
·Responsible
for the hotel compliance and procurement process, and assist the GM to
communicate with the owner relevant matters.
负责酒店合规和采购流程，及协助总经理对接业主方有关事宜。
·To
ensure the efficient operation of the hotel, while meeting the needs of
customers, improve the market competitiveness of the hotel and customer
satisfaction.
确保酒店的高效运营，同时满足客户的需求，提升酒店的市场竞争力和客户满意度。
·Organize
the formulation and optimization of hotel operation procedures, service
standards, management norms, supervise and responsible for the relevant Supervisors/Managers
to comply with the requirements of the norms to ensure the quality of hotel
service. Meet quality control and improve customer service quality.
组织制定和优化酒店运营程序，服务标准，管理规范，监督负责相关管理人员按规范要求遵守职责，确保酒店服务质量。满足品质控制和提高客户服务质量。
·Plan
and oversee all front and guests service processes from the arrival of the
guests to their departure to ensure the meeting of all guest need.
从客人来店直至他们离开，都要组织并检查好所有的前台和服务工作，以确保符合客人的所有需求。
·Cooperate
with the managers for the different departments within operations on the annual
budget and the operations plan.
配合各部门的经理做好年度预算和运营计划。
·Protect
the welfare and interest of the guests and ensure the safekeeping of the
property.
维护客人的利益，确保财产的安全。
·Manage,
motivate and develop the operations team in order to efficiently achieve the
objects of the unit.
管理，激励并发展运营团队，以便更有效地完成目标。
·Work
closely and coordinate with the Sales and Marketing team to maximize occupancy
and revenue.
密切配合销售部和市场部，以尽可能提高住房率和取得收入。
·Prepare
management reports.
准备管理的报告。
任职要求：
.Familiarity facility and basic management knowledge.
熟悉设施和基本的管理知识
.Strong analytical and organizational skills and ability to multi-task
较强的分析和组织能力以及多任务处理能力
.Proactive thinking with detail-oriented and creative problem-solving approach
积极思考，注重细节，创造性的解决问题