Housekeeping Clerk 客房部文员

KEY RESULT AREAS 关键领域
1.To handle all incoming requests, log them and ensure that the request is acted on.
处理所有的请求，登记并确保按要求完成。
2.To liaise with engineering on guest maintenance requests.
根据客人维修要求与工程部联系。
3.To liaise with Resort Host Services regarding guest requests and update them on the status.
根据客人要求与前台联系，并更新房态。
4.To ensure effective intra- departmental communication by operating the Housekeeping paging system.
通过操作客房部的系统，确保部门之间的互动交流。
5.To control and monitor all Housekeeping supplies, Minibar, and assist in inventory procedures. Ensure adequate supply of guest supplies.
控制和管理所有客房部用品，迷你吧和协助盘点程序，确保对客用品库充足。
PERSONAL SPECIFICATION 职位要求
1.Complete additional duties as directed by supervisors.
完成主管安排的其它工作。
2.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
为酒店的整体提高，给主管提供合理的建议和推荐。
3.Is fully conversant with all health and safety, fire and emergency procedures.
充分了解健康，安全和紧急事件的程序。
4.To be courteous and professional in all circumstances and to reflect the image and management of the hotel.
在任何时候都要礼貌而专业的维持酒店形象。
5.Attend meetings and training as required by supervisors.
参加主管要求的会议和培训。