Housekeeping Supervisor 客房主管

KEY RESULT AREAS 关键领域
1.Communicates with Executive Housekeeper or Assistant Executive Housekeeper daily.
每日与行政管家或行政副管家沟通交流情况。
2.Directs and controls all room attendants to ensure that all daily operational matters are handled on time and guest expectations are met.
指导和管理所有客房服务员，确保日常运营并及时满足客人需求。
3. Assign room cleaning according to the plan and supervise the cleaning process to ensure the hygiene quality of each room.
根据计划分配客房清洁并监督清洁进程，确保每间客房的卫生质量。
4.Ensure that empty rooms are cleaned on time and report back once completed cleaning.
确保按时清洁空的房间，确保清洁一间汇报一间。
5.Reports engineering failures and breakdowns and follows up on repair schedules.
汇报工程问题及损坏并跟进维修进展。
PERSONAL SPECIFICATION 职位要求
1.Proficiency in role at required level.
熟练掌握所属级别要求的工作知识。
2.Knowledge of relevant rules and regulations.
了解相关的规则和规定。
3.Knowledge of company, hotel, and its environment.
了解公司，酒店及周边环境的知识。
4.Knowledge of relevant safety and security procedures.
了解相关的安全程序。
5.Knowledge of relevant guest satisfaction standards.
了解相关的客人满意度标准。