Concierge Supervisor 礼宾部主管

KEY RESULT AREAS 关键领域
1.To welcome all guests arriving at the hotel at per pre-set up standards.
根据提前设定的标准欢迎所有到店客人。
2.Lead by example: Provide guests with thoughtful and meticulous service.
以身作则， 为客人提供周到细致的服务。
3.Communicate daily with the Front Office Manager and Duty Manager to assure consistency and pass-on of pertinent information.
每日和前厅部经理， 值班经理保持沟通来确保一致性并传递相关信息。
4.Work shift are covered with adequate staffing level; ensure correct staffing during peak periods and during high occupancy.
保证每个班次有足够的员工， 确保高峰时期有合理的员工安排。
5.Know how to offer and arrange car rental, airline, train ticket and other traveling requirements.
了解如何提供和安排租车,航班,火车票和其他旅游要求。
PERSONAL SPECIFICATION 职位要求
1.Contribute to the morale and team spirit of the hotel by maintaining good relationships with associates.
建立良好员工和酒店之间的团队合作关系。
2.Interact with guests actively soliciting feedback.
积极征求客人的反馈意见。
3.Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
为酒店的完善和发展给与意见和建议。
4.Is fully conversant with all health and safety, fire and emergency procedures.
全面了解熟悉酒店安全与健康工作标准及火灾等紧急求生程序。
5.Maintain a high standard of personal hygiene, uniform, and body language.
保持高标准的个人卫生，制服整洁，得体的肢体语言。