预定及宾客服务中心主管 Reservation & GSC Supervisor

1. Directs, supervises and coordinates the activities in Telecommunication department.
指导、监督和协调电信部的活动。
2.Develops and implement procedures for proper handling in and out going telephone calls, facsimile
开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务。
3.Investigates complaints regarding the Telecommunication services and the operators and technicians, takes appropriate actions.
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施。
4.Develop working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions.
制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施。
5.Establishes and maintains effective employee relations.
与员工建立并保持良好的工作关系。
6.Performs related duties and special projects as assigned.
完成被分派的相关工作任务和特殊项目。
7.Conducts shift briefings to ensure hotel activities and operational requirements are known.
进行交接班说明工作,确定了解酒店活动和运营要求。
8.Maintains suitable record to process telephone call in the billing system, and to maintain record of the room status up to the Brand minimum standards.
保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录。