预订部文员 Reservations Agent

To be well-versed in all reservations handling and process, proficient in operating the reservations systems and equipment.
精通处理预订的流程和步骤，熟练使用预订系统和相关设备。
To provide prompt, courteous and efficient service at all times.
始终保证提供精准有效的服务。
To upsell whenever possible to maximize on occupancy and revenues, and cross-sell hotel other product.
进行增效确保获得最大化的客房入住率和收入；交叉销售酒店其他产品。
To fully understand market segmentation to accurately “qualify” reservations.
理解市场细分并能精准的进行预订分类。
To handle incoming reservation requests/correspondence, confirming or regretting on the day received.
处理日常预订问询、确认并能够处理因满房等其他原因不能顺利接待预订的情况。
To advise Reservations Manager of any deviation in rate applications or reservations arrangement.
在预定系统出现价格问题或其他不合理的情况时第一时间告知预订部经理进行处理。
To undertake other duties and responsibilities as required by Reservations Supervisor.
处理预订主管安排的其他任务。